The best thing that you can do with a Sports Car is drive it. Should you find yourself stuck, however, you can make a breakdown call via the Porsche Connect App or PCM. There is a voice connection, through which you can speak personally to Porsche Assistance, and the vehicle location and relevant vehicle information are transmitted to the provider. All to provide you with the best possible support.
The Breakdown Call service is available in certain countries and for 10 years from the date of production.
Data Protection Notice
Service: Breakdown Call
This Data Protection Notice describes the way in which we, Porsche Cars Australia Pty Ltd (“Porsche”, “we”, “us” and “our”) collect, use and disclose your personal information in connection with our “Breakdown Call” service.
With the "Breakdown Call" service, you can initiate a breakdown call in your vehicle via the Porsche Communication Management of a connectable vehicle (“PCM”) or via the Porsche Connect App. When a breakdown call is triggered, a voice connection to a call centre is established and the vehicle location and relevant vehicle information, including personal information, are transmitted.
When the breakdown call is triggered in your vehicle, the wireless interface for vehicle-related services of your vehicle will first log on to our system with the vehicle identification number. We need to collect, use and disclose this information to be able to assign your vehicle to your user account and to check its authorisation to use the service.
As a database for creating anonymised usage statistics, we store the service call in connection with your vehicle identification number and a time stamp for a period of 12 months.
We disclose data, including personal data, to service providers commissioned by Porsche to receive breakdown calls and to initiate assistance measures, such as hiring a towing service or road-side assistance.
After the voice connection to the call centre has been established, once you have agreed to the transmission in your vehicle's PCM, the following data recorded or stored in the vehicle will be forwarded to an internal Porsche system and can be viewed there by our service providers:
The retrieved information is collected, used and disclosed for the purpose of initiating assistance. The data is cached on a personal basis for a period of 7 days in our systems. The language set in your vehicle's PCM is transmitted in order to communicate with the vehicle occupants in one of these languages. For the initiation of assistance measures, the above-mentioned information may be disclosed to responsible local third-party service providers or shared with a Porsche Centre, if you expressly consent to such data transmission during the relevant breakdown call (except that consent will not be required for disclosures relating to certain emergency services, which are described below).
By activating the private mode in the system settings of your vehicle's PCM, you can deactivate the data exchange from your vehicle via the wireless network connection. A voice connection from the vehicle can still be established after the breakdown call has been triggered.
Deactivation does not include transmission or disclosure of data (which may include personal data) for certain emergency services. By activating the private mode or, alternatively, by disabling the remote access in the system settings of the PCM of your vehicle, you also prevent access to information in your vehicle via My Porsche or your Porsche Connect App. As a result, the functionality of the service may be restricted or may no longer be available.