Küsimused, vastused ja abi Porsche Connecti kohta

You can use the Porsche ID (personal e-mail address) to register for many Porsche services, websites, apps and log into certain vehicle models. If you have bought a vehicle equipped with Connect, you will automatically receive an invitation before your vehicle is delivered. In some countries, you can even create a Porsche ID yourself.

The e-mail with the registration link may have been flagged as spam. Check the spam folder of your mailbox. If you did not receive a registration mail, please contact your Porsche partner.

Porsche Connect services are purchased for a specific vehicle. When you sell a vehicle, the booked services are retained and can be used by the new owner during the remaining term of the service contract. It is not possible to transfer booked services to other vehicles.

You can pay for whatever you purchase in the Porsche Connect Store using a credit card. You will find an overview of all accepted credit cards for your country at the end of each page in the Porsche Connect Store.

You will find the general terms and conditions and terms of use for the Porsche Connect services in the Porsche Connect Store.

We always send you the terms and conditions of your contract by e-mail after you submit your order.

Personal data must be recorded and processed for using some Porsche Connect services. It is very important to us that you know exactly and can even decide yourself which data will be collected and processed for which purpose and exactly how this will be done. You will find information about this in our Privacy policy. The current version of the data privacy policy is always available from My Porsche.

To enable us to support you even better through our partner network, please give your consent during registration so that we can exchange data with the Porsche partner you have selected. You can revoke your consent for using your data at any time by e-mail.

  • Albania: smartmobility@al.porsche.com
  • Andorra: smartmobility@ad.porsche.com
  • Australia: connect@porsche.com.au
  • Austria: smartmobility@at.porsche.com
  • Belgium: smartmobility@be.porsche.com
  • Bosnia-Herzegovina: smartmobility@ba.porsche.com
  • Bulgaria: smartmobility@bg.porsche.com
  • Canada: connect@porsche.ca
  • China: connect@cn.porsche.com
  • Croatia: smartmobility@hr.porsche.com
  • Cyprus: smartmobility@cy.porsche.com
  • Czech Republic: smartmobility@cz.porsche.com
  • Denmark: smartmobility@dk.porsche.com
  • Estonia: smartmobility@ee.porsche.com
  • Finland: smartmobility@fi.porsche.com
  • France: smartmobility@fr.porsche.com
  • Germany: smartmobility@de.porsche.com
  • Gibraltar: smartmobility@gi.porsche.com
  • Great Britain: smartmobility@uk.porsche.com
  • Greece: smartmobility@gr.porsche.com
  • Hong Kong: connect@cn.porsche.com
  • Hungary: smartmobility@hu.porsche.com
  • Iceland: smartmobility@is.porsche.com
  • Ireland: smartmobility@ie.porsche.com
  • Italy: smartmobility@it.porsche.com
  • Japan: connect@jp.porsche.com
  • Latvia: smartmobility@lv.porsche.com
  • Liechtenstein: smartmobility@li.porsche.com
  • Lithuania: smartmobility@lt.porsche.com
  • Luxembourg: smartmobility@lu.porsche.com
  • Malta: smartmobility@mt.porsche.com
  • Monaco: smartmobility@mc.porsche.com
  • Netherlands: smartmobility@nl.porsche.com
  • Norway: smartmobility@no.porsche.com
  • Poland: smartmobility@pl.porsche.com
  • Portugal: smartmobility@pt.porsche.com
  • Romania: smartmobility@ro.porsche.com
  • Russia: connect@porsche.ru
  • Slovakia: smartmobility@sk.porsche.com
  • Slovenia: smartmobility@si.porsche.com
  • Spain: smartmobility@es.porsche.com
  • Sweden: smartmobility@se.porsche.com
  • Switzerland: smartmobility@ch.porsche.com
  • Taiwan: connect@porsche.tw
  • USA: connect@porsche.us

If your country is not listed here, please contact your Porsche partner.Please bear in mind that this can reduce the number of Porsche Connect functions that are available and you may no longer be able to use some services.

To purchase Porsche Connect services, you need to have an account for which you register using your Porsche ID (personal e-mail address).

Selected services with an inclusive period can be ordered free of charge in the Porsche Connect Store. You can also order other services that may be subject to a charge in the Porsche Connect Store.

Move the services you want into the shopping cart. Then, enter a billing address and payment details and check your order. If your billing address and payment details are already stored in your profile, you can go directly to the order overview by selecting Express purchase.

The prices for charging depend on the amount of energy supplied, the idle time and the charging power of the e-charging station.

You will find an overview of the prices for each country and the charging power at:

200828-ChargingUebersicht-SEPTEMBER2020-v1-GB-web.pdf

Services you have ordered will be displayed in the PCM the next time you restart your vehicle provided your vehicle is connected to the Internet.

There are different ways of doing this, depending on the model:In your Taycan, the data connection is established via the embedded SIM card. You can make and receive calls at the same time using a mobile phone connected via Bluetooth. A separate SIM card slot is no longer available in the Taycan. In all other models, there are several ways of establishing a data connection, depending on the country:

Data connection via the embedded SIM card (available in some countries):If you have established a data connection via the embedded SIM card, you can make and receive calls at the same time using a mobile phone connected via Bluetooth. It is not possible to have a data connection via the embedded SIM card and a telephone connection via an inserted SIM card in parallel.

Data connection via an inserted SIM card:If you have established a data connection via a separate data-enabled SIM card, you can make and receive calls at the same time using a mobile phone connected via Bluetooth. You can make and receive calls using the inserted SIM card in some countries. If you have an LTE connection, it is possible to make and receive calls in parallel with a data connection, depending on your provider. A data connection via the EDGE mobile phone network (GSM)/2G network is switched off automatically when you use the phone.

Data connection via the WiFi hotspot on your mobile phone:If you use the WiFi hotspot on your mobile phone in the vehicle, the data connection will also be used through this. You can also make and receive calls via Bluetooth. If you have an LTE connection, it is possible to make and receive calls in parallel with a data connection, depending on your provider. A data connection via the EDGE mobile phone network (GSM)/2G network is switched off automatically when you use the phone.

The availability and functionality of Porsche Connect services can vary in individual countries and depends on whether the individual Porsche partners provide content in the various countries.

To use Porsche Connect services in another country, you must first activate Roaming in the PCM.

7th generation 911 (up to 2018), 718, Macan (up to 2018) and 2nd generation Cayenne (up to 2017): Select PHONE > OPT > SET PHONE > Roaming (Box ticked: Roaming is activated).

2nd generation Panamera (from 2017): Select Device manager (under SET or DEVICES, depending on model year) > Options > Data connections > Roaming (Box ticked: Roaming is activated).

3rd generation Cayenne (from 2017), Macan (from 2018), 8th generation 911 (from 2019) and 2nd generation Panamera (from 2020): Select SET > Device manager > Options > Mobile data > Roaming (Box ticked: Roaming is activated).

Taycan: Roaming is activated automatically. No settings must be configured in the PCM

Activating the Roaming function can result in additional costs, depending on the selected mobile phone tariff or which country you are visiting. We recommend an All Inclusive Roaming option.

To deactivate the data connection on your PCM, please proceed as follows:

7th generation 911 (up to 2018), 718, Macan (up to 2018) and 2nd generation Cayenne (up to 2017): Select PHONE > OPT > SET PHONE > Data connection > Data connections > OFF.

2nd generation Panamera (from 2017): Select Device manager (under SET or DEVICES, depending on model year) > Options > Data connections > Data connections > OFF

3rd generation Cayenne (from 2017), Macan (from 2018), 8th generation 911 (from 2019) and 2nd generation Panamera (from 2020): Select SET > Device manager > Options > Mobile data > Mobile data > OFF

Taycan: Select Settings > Privacy and Porsche Connect settings > Private mode > Activate Private mode for all services.

An active data connection will be indicated by a corresponding symbol in the PCM.

It is at the top right (2nd generation Panamera, 3rd generation Cayenne, Macan from 2018, 8th generation 911 and Taycan) or at the bottom left (all other models). The type of data connection is identified by LTE (connection via LTE network), 3G (connection via UMTS network) or E (connection via GSM/EDGE network). If there is no letter displayed, there is no data connection.

If there is an active data connection via the WiFi hotspot on the PCM (available in some countries and on some models), a WiFi symbol will be displayed at the top right (2nd generation Panamera, 3rd generation Cayenne, Macan from 2018, 8th generation 911 and Taycan) or at the bottom left (all other models).

You can store your PIN in the PCM. To do this, proceed as follows:

2nd generation Panamera (from 2017), 3rd generation Cayenne (from 2017), Macan (from 2018), 8th generation 911 (from 2019) and 2nd generation Panamera (from 2020):Device manager under SET or DEVICES (depending on model year) > Options > Phone > SIM card > Remember PIN.

7th generation 911 (up to 2018), 718, Macan (up to 2018) and 2nd generation Cayenne (up to 2017): PHONE > OPT > SET PHONE > Phone > SIM card > Remember PIN.

Taycan: You do not need to enter a SIM card PIN.

An "Access Point Name" (APN for short) is used for logging into the network provided by a mobile phone provider. With some providers or SIM cards, it is possible to select several access points and this allows you to connect to the provider via different access points. If you do not know which APN is the right one, please ask your mobile phone provider. You can then store this in the settings for the data connection in the PCM.

Depending on the model, you must enter the 8-digit code in the PCM in order to link the vehicle to your Porsche ID. You will find the pairing code in My Porsche > My Vehicles > Detailed view of the vehicle.

7th generation 911 (up to 2019), 718, Macan (up to 2018) and 2nd generation Cayenne (up to 2017): To transfer your personal services configuration from My Porsche, enter the pairing code under APPS > OPT > Porsche Connect login in the PCM.

2nd generation Panamera (from 2017), 3rd generation Cayenne (from 2017), Macan (from 2018) and 8th generation 911 (from 2019): For these models, you will also find the pairing code under My Account after you have logged into the Porsche Connect app using your Porsche ID. To log on in the vehicle using your Porsche ID, enter the pairing code under Porsche Connect settings in the PCM. Once you have logged in, all Connect services will be available.

You do not need a pairing code in the Taycan.

Make sure that a data connection is established. Real-time traffic information must be activated using the map view of the PCM in the menu Map (Taycan) or MAP (all other models).Further information on activating online navigation can be found in the Porsche Connect operating instructions for your vehicle. Please note that the real-time traffic data is not available for all roads.

When Apple® CarPlay is used, any active Bluetooth connections (e.g. for telephony, media playback or news) are automatically disconnected.

You can establish a data connection in the PCM as follows, depending on model and country:

  • using the embedded SIM card (available in some countries)
  • using an inserted SIM card (available on some models)
  • using the WiFi hotspot on your mobile phone (available in some countries and on some models)

Further information on how to establish a data connection in your vehicle can be found in your Driver's Manual.

Activate the WiFi hotspot on your mobile phone. Select the Data connection menu item in the device manager on the PCM or tap the relevant symbol. A search for WiFi hotspots is performed. Select your WiFi hotspot and enter the relevant password in the PCM (at least 8 characters). Once you have entered the correct password, the connection is established.

You can use Porsche Connect services easily in over 30 countries. There are no roaming charges for using the integrated SIM card, which is available in some countries. Details of the individual Connect services that are available in each country can be found in the Connect Store. You will also find further information on the availability of Roaming here.

The data function of the integrated SIM card is not restricted by Apple® CarPlay.

Apple® CarPlay can also be used wirelessly, depending on model, country and equipment.
Further information can be found in the Porsche Connect operating instructions for your vehicle.

I drive up to approx. 10,000 kilometres/6,000 miles per year:If you not only use services like Real-time Traffic Information, but also music streaming, you need approx. 500 MB to 1 GB per month.

I drive approx. 25,000 - 50,000 kilometres (15,000 - 30,000 miles) per year:A data allowance of 2 GB should be sufficient.

I drive more than 50,000 kilometres (30,000 miles) per year:If you frequently use music streaming, for example, we recommend approx. 5 GB per month.

Data usage can vary a lot depending on usage intensity. When you use the WiFi hotspot, for example, data usage can be significantly higher. To download online map updates, we recommend that you use a WiFi network.

Remote access allows you to use the vehicle-specific services, e.g. unlock the vehicle using the Porsche Connect app. As the main user, you must activate Remote access authorisation in the PCM in your vehicle, depending on the model.

Further information can be found in your Driver's Manual. Remote access is deactivated by resetting the PCM to factory settings or by resetting the main user's security code.

Remote access can be deactivated temporarily in the vehicle using the Private mode function. This protects your privacy as the driver in the vehicle.

Further information about this can be found in your Driver's Manual.

In the Taycan, activate WiFi in the vehicle by selecting Devices > Options > WiFi settings > Enable Internet access (the checkbox must be ticked).In all other models, activate WiFi by selecting the Device manager > Activate Mobile data, and Share data connection, Enable data connection for WiFi devices (the checkboxes must be ticked).

If the data package has expired and you have not selected the automatic renewal function for purchasing data packages, please note that you must deselect the checkboxes "Share data connection, Enable data connection for WiFi devices" or "Enable Internet access" for the Taycan in the vehicle's WiFi settings. As a result, your mobile phone will not connect automatically to the WiFi hotspot in your vehicle, but will use the mobile data connection.

Yes. The mobile communication connection of your mobile phone is still used even when there are no active data packages. The mobile phone automatically detects that there is no data volume available.In this case, the WiFi hotspot in the vehicle is only used for transferring data from the Porsche Connect app to the PCM. For example, you can display the calendar on your mobile phone in the PCM.

Note for Android users: Users with an Android mobile phone receive no mobile data on their smartphone if they are connected to the WiFi hotspot with no active data packages. If no active data package is used, a connection should not be established to the WiFi hotspot in the vehicle.

The driver card is an additional security feature, which is used in addition to the vehicle key for driver authentication. As soon as the driver card is not detected in the vehicle while the vehicle is moving, a silent alarm is triggered at the Security Operation Centre.

Note: The driver card is available only with Porsche Vehicle Tracking System Plus and must be taught by your Porsche partner.

The vehicle has an enhanced theft monitoring system, which evaluates data from various sensors. If a potential theft is detected, a 24/7 Security Operation Centre is informed. The Security Operation Centre will contact you on the telephone number you provided when you purchased the service. You can also call the Security Operation Centre at any time yourself. You will find the contact details in the Porsche Connect app and in My Porsche.

It is not possible to actually deactivate the service. However, you can temporarily deactivate some alarm triggers in specific situations (e.g. by activating Service mode when your vehicle is in the workshop).

Further information can be found in the Porsche Connect operating instructions for your vehicle.

The contract is concluded when the order confirmation is sent to you via the Porsche Connect Store. The service is ready to use shortly afterwards.

You can check the activation status of the service under My Services > Car Security Package in My Porsche. The service is fully activated in compliance with insurance regulations as soon as the activation certificate is available for download.

Registration of the Porsche ID in the vehicle gives you full use of the Porsche Connect world in your vehicle.This includes both the use and personalisation of all purchased Connect services as well as the profile-based storage of vehicle settings such as the seat position and air conditioning settings.

If you do not log in with your Porsche ID, you will be using the Taycan in guest mode. As a guest, you cannot permanently save personalised settings for the vehicle and for Porsche Connect services and you cannot use remote services.

Further information on how to register your Porsche ID in the Taycan can be found in the Porsche Connect operating instructions.

The vehicle key for the Taycan does not store any personalised settings. But it does store information about which Porsche ID or which guest used the key last. This can be used to retrieve the relevant settings in the vehicle.

Personal settings for your Connect services, e.g. favourites, radio stations and weather information, are saved in your Porsche ID account. As soon as you log on in the vehicle using your Porsche ID, these settings will be available in every Taycan.

If you have a security code, you can register your Porsche ID in any Taycan and use the Connect services activated by the main user. The vehicle does not need to be assigned directly to your Porsche ID in My Porsche.

To use booked remote services in the Taycan, however, you must at least be assigned to the specific vehicle as a secondary user in My Porsche. The main user of the vehicle can assign you as a secondary user.

You will be billed for the Functions on Demand available in some countries as soon as you activate the function in the vehicle.

Further information on activating functions in the vehicle can be found in the Porsche Connect operating instructions for your vehicle.

Under optimal conditions, e.g. a high-speed data connection, and when Privacy mode is deactivated, a message will appear in the PCM after a few minutes. Leave your vehicle and lock it. Disconnect any existing charging connection for your vehicle. Functions on Demand (available in some countries) will then be installed automatically. Further information can be found in your Driver's Manual.

If the message does not appear in the PCM, check in the PCM under Updates to see whether an online software update is available and install it if necessary. The Function on Demand will then be made available to you.

After registering for a Function on Demand, which is available in some countries, the Function on Demand data package must be downloaded in the vehicle within 28 days. Make sure that the vehicle has an active data connection during this time and that Privacy mode is deactivated. If the data package cannot be downloaded within the 28 days, the registration will be cancelled automatically.

As soon as the data package has been downloaded successfully, a message will appear in the PCM and the Function on Demand will be activated automatically at the earliest possible opportunity after you leave and lock the vehicle.

To install and activate a Function on Demand, which is available in some countries, you must end your vehicle's driving readiness. To do this, move the selector lever to "P", apply the parking brake and switch off the vehicle using the power button. Then, leave the vehicle and lock it. You may also have to meet other preconditions by disconnecting an active charging connection. The battery must be sufficiently charged.

If you registered for an unlimited time period for a Function on Demand, which is available in some countries, you cannot cancel it when you sell your vehicle. The function remains valid for the service life of the vehicle.

If you booked a monthly subscription, you must cancel this in the Connect Store before handing over the vehicle. Under optimal conditions, e.g. a high-speed data connection, and when Privacy mode is deactivated, a message will appear in the PCM after a few minutes. Follow the instructions on the PCM. Disconnect any existing charging connection for the vehicle. Leave and lock your vehicle and then wait for approx. 10 minutes. The subscription will be cancelled automatically during this time.

You are legally entitled to cancel within 14 days. You can cancel your registration for Functions on Demand free of charge within this time period. To do this, please contact Porsche Connect Support.

You will find your personal contact person in My Porsche under Contact or in the Notification Centre.

Make sure that the main user's pairing code was entered. Only the main user can grant remote access.

When the secondary user's pairing code is entered, the error message "No data connection" appears.

After the inclusive period, the Vodafone Car Connect services can be purchased subject to a certain charge.

You will find more information on country-specific prices and the range of services in the Porsche Car Connect portal.

To use the Porsche Car Connect services, you need an active contract and an active data connection.

The services cannot be used if neither the vehicle nor the connected mobile phone is connected to the Internet.

The Porsche Charging Service, which is available in some countries, allows you to charge on numerous AC and DC charging stations. You can find out which charging stations you can use in your country in the Porsche Charging app and in the Connect Store under Porsche Charging Service.

The Porsche Charging Service, which is available in some countries, offers various options for authentication at a charging station.

You can activate most charging stations directly by showing your Taycan Charging Card and thus start charging.

You can also authenticate yourself digitally using the Charging by Porsche app or the Porsche Connect app.

The Porsche Charging Service is available in some countries, namely: Germany, USA, France, Italy, Denmark, Switzerland, Belgium, Netherlands, Spain, Great Britain and Finland. It will be available in other markets shortly.

As the main user of a Porsche Connect vehicle, you can enable other users, e.g. family members, as secondary users for your vehicle and its Connect services. Each secondary user then gets his/her own Porsche ID and can configure the services according to his/her personal preferences. But only the owner of the vehicle can purchase services.

No. Your Porsche ID account remains. You can add new vehicles at any time. You can remove the vehicle from your user profile when you sell the vehicle.

You can delete your Porsche ID account in My Porsche under Menu > Login & Security.

If you delete your Porsche ID account, you will no longer have online access to your services and vehicles. All service configurations will be reset and the services will be stopped. Your customer data saved with Porsche will be retained.

If you also want to delete your customer data, please contact your Porsche partner.

At present, not all Porsche partner countries support the function for making a service appointment using My Porsche. Please contact your Porsche Centre by phone or by e-mail.

There is an active recall campaign for your vehicle.You can make an appointment to have the recall campaign carried out directly using My Porsche, depending on your country. For further information, contact your Porsche partner at any time.

The digital Driver's Manual for the newer Porsche models - 2nd generation Panamera (from 2017), 3rd generation Cayenne (from 2017), Macan (from 2018), 8th generation 911 (from 2019) and Taycan - has been available since the beginning of 2018.

The Porsche Connect app must be active so that you can use the functions in the PCM. Check the connection status under My Account > PCM Services > Connection to vehicle in the Porsche Connect app.

Further information can be found in the Porsche Connect operating instructions for your vehicle.

First check the period of validity of the services. You will see the remaining contractual term under "Services" in My Porsche and in the Porsche Connect Store as soon as you log in.The available services are continually increased and optimised. This means that the services available for your vehicle or your country may change.

The message about available Functions on Demand and online software updates only appears in the PCM after you have successfully downloaded the data package in the vehicle. You must therefore check that the vehicle has an active data connection, that Privacy mode is deactivated and that the battery is sufficiently charged. Also restart the vehicle using the power button. If you did not see the PCM message, you can check current installation messages at any time under Updates in the PCM.

To get online software updates, you must first have activated the function in My Porsche. Different online software updates are available for specific vehicles. The update may not therefore be relevant for your vehicle. Further information is available from your Porsche partner or from Porsche Connect Support.

An activation or installation process can fail for a number of reasons. Make sure there is no active charging connection. Switch off the vehicle using the power button, leave it and lock it. Wait for about 10 minutes. Then, restart the vehicle. Generally, the function is activated after this procedure and the online software update is displayed as available again under Updates in the PCM.

If other error messages appear, follow the instructions in the PCM or instrument cluster and contact your Porsche partner.

Switch off the vehicle using the power button. Then, leave the vehicle and lock it. Disconnect any existing charging connection for the vehicle. The battery must be sufficiently charged. Wait for approx. 10 minutes. Then, restart the vehicle. If you still cannot start the installation or the activation process, please contact your Porsche partner.

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