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Porsche Charging Service (Taycan)

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The Taycan Charging Service simplifies the use of the public charging infrastructure (AC and DC charging points) by providing you access to over 100,000 charging points across providers, including the Europe-wide IONITY rapid charging network, without having to register with the respective provider.

 

This service package is unfortunately not available for your vehicle.

Access throughout Europe.

Reliable network with reliable prices.

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Precise calculation – you can rely on our partner network and our price stability.

Easy billing.

One access for all charging operations.

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Straightforward and direct: one registration, all stations, one invoice.

Maximum power.

Getting you quickly back on the road.

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Europe-wide access to IONITY charging stations - offering charging up to 350 kW.

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    Price overview

    The cost to you associated with this service is a basic annual charge and usage costs per charge, based on the amount of energy charged in kWh and the connection time in minutes.

    The basis for billing by time (per minute) is the connection time (charging cable connected to the charging station and vehicle). In other words, charges are incurred as long as the vehicle is connected to the charging station. 

     

    Download Price list

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    Activate Porsche Connect services

    Activate your personal co-driver: Make your journey in your Porsche and your everyday routine even easier. New Taycan customers are not required to pay the basic fee for the first three years.

     

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    Purchasing the service and loading the app

    Following the activation of the Porsche Charging Service in the Porsche Connect Store, customers in Europe, the USA and Canada can use the Porsche Charging Service immediately via Porsche Connect or the Charging by Porsche App. The smartphone app can be found in the Apple App Store or Google Play Store. Just download and off you go!

     

     

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    Finding e-charging stations & Identification at the e-charging station

    Find nearby e-charging stations nearby quickly and easily throughout the world – in the vehicle, in the app or via My Porsche.

    You will also receive additional information such as address, availability and charging capacity of the selected E-charging stations.

    At the e-charging station, the authentication process takes place via Porsche Connect or the Charging by Porsche App. 

    After activation, you will also receive your personal Taycan Charging Card, which is already activated and ready for immediate use. With the Taycan Charging Card, you can authenticate yourself to RFID-enabled E-charging stations that are part of the Porsche Charging Service by simply holding up the card.

     

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    Charging status and history

    Thanks to the status information on your smartphone, you always have an overview of your charging process with helpful details on your charging history – in transparent and easily understandable form.

     

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    Invoicing

    The invoice is issued monthly via the credit card saved in My Porsche– you also can call up information about your contract and invoices.

     

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Price overview

The cost to you associated with this service is a basic annual charge and usage costs per charge, based on the amount of energy charged in kWh and the connection time in minutes.

The basis for billing by time (per minute) is the connection time (charging cable connected to the charging station and vehicle). In other words, charges are incurred as long as the vehicle is connected to the charging station. 

 

Download Price list

Find charging stations

Find public e-charging stations included in the Porsche Charging Service quickly and easily and plan your next charging stop utilising further information, such as address, availability and charging capacity where available.

Show e-charging stations

Find charging stations

Find public e-charging stations included in the Porsche Charging Service quickly and easily and plan your next charging stop utilising further information, such as address, availability and charging capacity where available.

Description

Porsche Charging Service

One app for all charging operations.

We make charging a carefree and flexible experience while you're on the road. Integrated in the Porsche Connect app, the Porsche Charging Service gives you unlimited access to a tightly-woven network of over 100,000 public charging points worldwide. You can charge your vehicle as easily and conveniently as at home without the need for additional registration with the respective provider. 

As a new Taycan customer in Europe you are not required to pay the annual basic fee for the first three years. You also enjoy discounted prices from our joint venture partner IONITY.

No limits to electric driving pleasure: Soon there will be more than 100,000 charging points across Europe that can be used by the Porsche Charging Service, irrespective of provider or currency. At any time, quickly and easily. New Taycan customers are not required to pay the annual basic fee for the first three years.

Authentication and charging using your app

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Once you have purchased the Porsche Charging Service in the Porsche Connect Store, you will receive your personal Taycan Charging Card straight away in the post. The card will already be activated and ready for use. Download the smartphone app from the Apple App Store or Google Play Store – and off you go!

Authentication and charging using your Taycan Charging Card

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You can authenticate yourself conveniently and easily at many E-Charging stations using your Taycan Charging Card. Thanks to the integrated RFID chip, all you need to do is hold up the card briefly at the e-charging station to activate it and to start the charging process.

 

Overview of the various plug types

Data privacy information

Data privacy information for services: Porsche Charging Service service

The Porsche Charging Service enables you to search for public E-charging pedestals with the Porsche Charging app and the Porsche Connect app and to use the app or a corresponding RFID card (Taycan Charging Card or Porsche ID Card) to authenticate yourself at the  E-Charging pedestal and start the charging process. In addition, you can call up your previous charging history in the app.

When you use the Porsche Charging Service, the app first logs into our system with the Porsche ID and your personal password. 

Authentication takes place with the aid of the UUID stored on the RFID card in order to establish a connection between the E-Charging pedestal and the charging backend.

We need this information to enable you to use our service and charge your electric vehicle. The legal basis for this is the fulfilment of the contract concluded with you.  

In addition, we also use this information together with the following data for the purpose of creating a database for anonymised usage statistics:

  • Date and time of access, 
  • Duration of visit, 
  • Type of device, 
  • Operating system used, 
  • The functions you use, 
  • Amount of data transmitted, 
  • Type of event, 
  • Location of the mobile device, 
  • IP address, 
  • Device ID. 

 

We store the information for a period of 12 months for this purpose. The legal basis for this is the fulfilment of the contract concluded with you.  

In order to be able us to identify and display your location, your current position will be transmitted to us by the app by checking the location of your mobile device. The transmitted data will generate information about your location and the E-Charging pedestals in the vicinity. The information will then be displayed in the app. The data will be stored in our system for this purpose until the next status change and will be overwritten when the status changes. The legal basis for this is the fulfilment of the contract concluded with you. 

 

In order to display your location on a map, when the location of your mobile device is checked by the app, the location date on which a map display is requested, as well as the map radius you have requested will be transferred from your device to the servers of a service provider. The transferred data is used to determine the corresponding maps for the relevant area. This data is then transferred to your device in order to be displayed. The legal basis for this is the fulfilment of the contract concluded with you.

In order to start the charging process on an E-Charging pedestal, the following data is compared with the data stored in our system for authentication purposes: 

  • A user ID that identifies you
  • The E-Charging pedestal designation

 

After the customer has been identified, the E-Charging pedestal will be released. To allow you to see the charging process, the following data will be transmitted by our system to the E-Charging pedestal operator: 

  • A contract ID generated by Porsche.

 

In order to enable the transmission of a charge detail record (CDR) from the systems of the E-Charging pedestal operator to our systems after the completion of the charging process, the following E-Charging pedestal operator data will be transmitted to our systems:  

  • The contract ID generated by Porsche, 
  • Time data at the beginning and end of the charging process, 
  • Charging amount (optional), 
  • Charging location, 
  • E-Charging pedestal operator, 
  • Session ID.

 

The legal basis for this is the fulfilment of the contract concluded with you.   Your data will be stored for 90 days for this purpose and will then be deleted. 

We use service providers commissioned by Porsche to provide the service. Please note that the service providers' servers on which data is processed in the course of the service may also be located outside the European Union or the European Economic Area.

For the preparation of final monthly billing at the end of each month, 

  • Your Porsche ID,
  • Your first and last name,
  • Your address,
  • Your credit card number

will be transmitted to us by the Porsche Account Management System and merged with the data recorded in our backend (the information about a charging process).

The transmitted data will be used to produce your individual statement. The invoice will then be sent to you. 

Your data will be stored for 90 days for this purpose and will then be deleted.

You always have the option of deactivating the service by giving notice of termination or by allowing the contract to lapse.

The functionality of the service may be limited or eliminated by performing a general deactivation in the system settings.

For more information about data protection in Porsche Connect, please refer to our privacy policy at https://connect-store.porsche.com/gb/en/t/privacy.