Data privacy information
Service: Porsche Charging Service
The Porsche Charging Service allows you to use the public charging infrastructure to charge your vehicle, as well as planning your journey to account for charging options along your preferred route. You can also access further information about e-charging stations with the help of the Mobility by Porsche app or PCM (Porsche Communication Management).
To use this service, you will need to identify yourself and your vehicle at the respective charging station via the app (Mobility by Porsche or Porsche Connect) or your Porsche ID Card (RFID card). To do this, scan the Intercharge QR code on the charging station with your app before starting the charging process, or activate the charging station remotely in the app or by holding your RFID card against the charging station’s reader. The identification information and charging station marking will be compared with our systems to perform an authorisation check. Following identification via our backend systems, the charging station where you have presented your app or RFID card will be activated by the charging station management on the servers of the charging station operator.
Following successful identification, the charging station is ready for your individual charging procedure.
We use service providers commissioned by Porsche to offer the Porsche Charging Service. Please note that the service providers’ servers on which data is processed as part of this service may be located outside the European Union and/or the European Economic Area.
Upon completion of the charging process, the charging station operator’s servers will send an itemised bill (connection detail record, CDR) to the Porsche charging management system. This itemised bill contains the following data:
- a contract ID generated by Porsche
- the start and end time of the charging process
- the charge quantity (optional)
- the charging location
- the charging station operator
- session ID
For the purpose of individual billing, this data is stored in our systems for 90 days. To produce your monthly invoice, the above-mentioned data is also combined with the following data stored in our systems:
- your Porsche ID
- your first name and surname
- your address
- your credit card number
In addition, the above-mentioned data that is transmitted from the charging station may be stored by the service provider (excluding any personal details) and therefore used to help improve the service or its database.