With Carfinder you know exactly where your Porsche is at all times. Whether other family members are on the way in it or you want to find it in a busy car park – your smartphone can navigate you to its exact location.
Data Protection Notice
With the "Carfinder" service, you can use My Porsche and your Porsche Connect app to retrieve the current location of your vehicle and display it on an online map.
When the service is active, the wireless interface for vehicle-related services of your vehicle logs on to our system with the vehicle identification number. We need this information to be able to assign your vehicle to your user account and to check its authorization to use the service.
To be able to show you the location of your vehicle, your vehicle also transmits its current position. A transmission takes place each time the engine is started and switched off, when doors or the tailgate of your vehicle are opened or closed, at specified battery levels and at your request, by requesting the vehicle location via My Porsche and your Porsche Connect app.
The information provided by your vehicle is stored in our system to display the vehicle location. The information is displayed in My Porsche as well as in your Porsche Connect app. The last known status is always stored in our system and overwritten when the status is changed.
We use service providers commissioned by Porsche to display the current location of your vehicle in My Porsche and in your Porsche Connect app. Please note that servers of the service providers on which data is processed as part of the service may also be located outside the European Union or the European Economic Area. In order to establish a connection to your device, a time-limited authorization key is exchanged between the servers of the service providers and your device.
When the vehicle location is requested via My Porsche and via your Porsche Connect app, the location data for which a map display is requested and the desired map radius will be transmitted from your device to the service providers’ servers. Based on the transferred location data and the desired map radius, the service providers determine the corresponding maps for the respective area and transfer them to your device for display.
As a database for creating anonymized usage statistics, we store every service call by your vehicle or your customer interface together with your vehicle identification number and a time stamp for a period of 12 months.
By activating the private mode in the system settings of the PCM (Porsche Communication Management = central control unit for audio, navigation and communication) of your vehicle, you can deactivate the data transfer with our system via the wireless network connection of the interface for vehicle-related services of your vehicle. Deactivation does not include data transmission for certain emergency services. By activating the private mode or, alternatively, by disabling the remote access in the system settings of the PCM of your vehicle, you also prevent access to information in your vehicle via My Porsche or your Porsche Connect app. As a result, the functionality of the service may be restricted or may no longer be available.