Spørsmål, svar og hjelp for Porsche Connect

The Porsche ID is a verified e-mail address that is used as the user name for My Porsche and the Porsche Connect store.

If you purchased a vehicle with Porsche Connect Plus from a Porsche partner, you will receive an e-mail inviting you to register for My Porsche. If you did not purchase your vehicle with Porsche Connect Plus from a Porsche partner, please contact a Porsche partner near you in order to get an invitation to My Porsche.

Then, click on the link provided in the e-mail. On the next page, request an activation code, which will be sent to you as a text message on the mobile phone number you provided to your Porsche partner. This step is necessary in order to verify that is your correct mobile phone number. You can now set your personal Porsche ID password. You will then see the personal details you provided. Then, accept the general terms and conditions and click on "Create your Porsche ID now and continue".

You must provide your Porsche partner with the following information in order to receive the invitation link: Contact details (name, e-mail address, mobile phone number) and any other information required in specific countries and permission to share personal data.

When you order a new vehicle, you will receive an e-mail with a registration link for My Porsche shortly before delivery or when the vehicle is delivered. The Porsche ID is activated by clicking the link, enabling access to My Porsche.

If you have not received a registration mail following vehicle delivery from a Porsche Partner please, please contact your Porsche Partner.

If you have forgotten your Porsche ID, please contact Porsche Connect Support.

You can manage you vehicles in My Porsche, view relevant vehicle data there and manage your Connect services, which you can use in the vehicle.

Porsche Connect services are purchased for a specific vehicle. When you sell your vehicle, the booked services are retained and can be used by the new owner for the remaining time period. It is not possible to transfer the booked services to other vehicles.

Information and insight into your order history can be obtained using My Porsche in the Porsche ID menu. The services currently available to you can also be found in My Porsche

Please check whether your credit card type is supported by the Porsche Connect store. You will find a list of accepted credit card types at the end of each page in the Porsche Connect store. If your credit card is supported, please check whether your credit card is still valid. Otherwise, please contact Porsche Connect Support or get in touch with your bank or credit card provider.

You can use a credit card to purchase services in the Porsche Connect store. The standard credit card providers are supported. You will find a list of all accepted credit cards for your country at the end of each page in the Porsche Connect store.

The highest security standards apply for the transmission and storage of your personal data. Your details, such as credit card information, address and e-mail address, are encrypted automatically using the SSL (Secure Socket Layer) protocol. SSL encryption is activated as soon as the URL in the address line begins with "https://" or a lock symbol appears in the lower status bar on the Internet browser. SSL the industry standard for the transfer of confidential data over the Internet.

Check that your credit card is still valid. If it is no longer valid, please contact your bank or credit card provider. If your credit card is still valid, please contact Porsche Connect Support.

You will find the 3-digit security code (CVC) for your credit card on the back of the card. If you are using an American Express credit card, you will find the 4-digit security code with the designation CID on the front of the card.

If the password does not meet the specifications, you will not be able to continue with registration. The password must meet the following requirements:

  • The password must be at least 8 characters long.
  • The password must contain at least one uppercase letter.
  • The password must contain at least one number.
  • The password must contain at least one special character (e.g. !§$%&?!).

If you purchased a vehicle with Porsche Connect Plus from a Porsche dealer, you will receive an e-mail inviting you to register for My Porsche. If you did not purchase your vehicle with Porsche Connect Plus from a Porsche dealer, please contact a Porsche partner near you in order to get an invitation for My Porsche.

The current version of the general terms and conditions and terms of use for Porsche Connect services is always available in the Porsche Connect Store.

We always send you the content and conditions of your contract by e-mail after you submit your order.

Before booking services, we always show you a summary of the order in the checkout. You can correct input errors using a "Back" button.

Personal data must be recorded and processed for using some Porsche Connect services. It is very important to us that you know exactly and can even decide yourself which data will be collected and processed for which purpose and exactly how this will be done. You will find information about this in our Privacy policy. The current version of the data privacy policy is always available from My Porsche.

To enable our partner network to provide you with even better help and support, we also ask you during registration to give us permission to exchange data with your selected Porsche partner. You can object to your data being used at any time by sending an e-mail to connectgmbh@porsche.com. Please note however that doing so can reduce the range of Porsche Connect functions and some services may no longer be available to you.

You can send the text message code again during registration. If this still does not work, please contact Porsche Connect Support.

Your e-mail address for registration can be changed by your Porsche partner or Porsche Connect Support.

If you have forgotten your password, you can reset it at any time using the My Porsche login page.

The order confirmation is displayed immediately after you conclude the purchase in the Porsche Connect store. You also get an order confirmation by e-mail. If not, please contact Porsche Connect Support.

Please check whether your invoice is available in My Porsche. Depending on the service, billing can take several working days. If you do not receive an invoice for your order, please contact Porsche Connect Support.

To book Porsche Connect services, you first need a Porsche ID (see question: How do I get a Porsche ID?). Then, you can log into the Porsche Connect Store and book selected services with an inclusive period free of charge. To do this, you must accept the general terms and conditions and terms of use. You can also book other services that may be subject to a charge from the Porsche Connect Store. To do this, select the services you want and add them to the shopping cart. Then, enter your billing address and payment details to display the booking overview.

If this information is already stored in your profile, you can even go directly to the booking overview by selecting the express purchase option. You can check all the information here and correct it if necessary. Once you have accepted the general terms and conditions, terms of use and data protection regulations, you can complete the booking. The general terms and conditions, terms of use and data protection regulations will be sent to you by e-mail following successful activation and booking.

If you have questions about your invoice, please contact Porsche Connect Support.

You can order all services that are compatible with your selected vehicle in your country. For a detailed list of services, go to porsche.com/connect-store and select your country and the vehicle you want. Then, only the services that are compatible with the selected vehicle will be displayed.

Only the main user (owner) of the vehicle can purchase services in the Porsche Connect store.

If you purchased your vehicle with Porsche Connect Plus in a private sale, please contact your Porsche Centre to get an invitation to My Porsche. If you already have a Porsche ID account, you can add another vehicle directly in My Porsche.

My Porsche is optimised for the current and most common browsers. Please update your browser and then click again on the link in the invitation you received by e-mail.

Your personal information (e.g. contact details, delivery addresses or payment request) will remain available to you, so that you can contact us more quickly and conveniently. In My Porsche, you can manage your data and vehicles centrally up to and including direct vehicle control via Porsche Connect. All adjustments are completed with just a few clicks through your My Porsche profile.

Registration for the Parking Plus service begins in the Porsche Connect Store. After forwarding to evopark you can complete the booking. After that the Parking Plus card will be sent to you.

You will find purchased services immediately after the next reboot of your vehicle in the PCM if your vehicle is connected to the Internet.

There are various ways of establishing a data connection in your Porsche. The connection options then depend on how the data connection is established.

Data connection via the embedded SIM card (availability dependent on country): You can establish a data connection using the embedded SIM card. You can also make and receive calls using a smartphone connected via Bluetooth. It is not possible to have a data connection via the embedded SIM card and a telephone connection via an inserted SIM card in parallel.

Data connection via an inserted SIM card: If you are using a separate, data-enabled SIM card, you can establish a data connection via this SIM card. You can also make and receive calls using a smartphone connected via Bluetooth. Alternatively, you can make and receive calls using the inserted SIM card in some countries. In this case, if you have an LTE connection, it is possible to make and receive calls in parallel with a data connection, depending on your provider. If a data connection is established via the EDGE mobile phone network (GSM)/2G network, the data connection will switch off when using the phone.

Data connection via the hotspot on your smartphone: If you use the WiFi hotspot on your smartphone in the vehicle, the data connection will also be used through this. You can also make and receive calls via Bluetooth. In this case, if you have an LTE connection, it is possible to make and receive calls in parallel with a data connection - depending on your provider. If a data connection is established via the EDGE mobile phone network (GSM)/2G network, the data connection will switch off when using the phone.

The availability and functionality of Porsche Connect services can vary in individual countries and depends on whether the individual Porsche partners provide content in the various countries.

To use Porsche Connect services in another country, you must first activate Roaming in the PCM.

911, 718, Macan and Cayenne 2nd generation: Select PHONE > Button OPT > SET PHONE > Roaming (tick set: Roaming is activated).

Panamera 2nd generation: Select Device manager (under SET or DEVICES, depending on model year) > Options > Data connections > Roaming (Box ticked: Roaming is activated).

Cayenne 3rd generation: Select SET > Device manager > Options > Mobile data > Roaming (tick set: Roaming is activated).

Activating the Roaming function can result in additional costs, depending on the selected mobile phone tariff or which country you are visiting. We recommend an All Inclusive Roaming option.

To deactivate the data connection on your PCM, please proceed as follows:

911, 718, Macan and Cayenne 2nd generation: Select PHONE button > OPT button > SET PHONE > Data connection > Data connections > OFF.

Panamera 2nd generation: Select Device manager (under SET orDEVICES, depending on model year) > Options > Data connections > Data connections > OFF

Cayenne 3rd generation: SET > Device manager > Options > Mobile data > Mobile data > OFF

An active data connection will be indicated by a corresponding symbol at the top right (new Panamera) or bottom left (all other models) of your PCM. The type of data connection is identified by LTE (connection via LTE network), 3G (connection via UMTS network) or E (connection via GSM/EDGE network). If there is no letter displayed, there is no data connection. When there is an active data connection via the WiFi hotspot on the PCM, a "WiFi symbol" will appear at the top right (Panamera 2nd generation and Cayenne 3rd generation) and bottom left (all other models).

If you want to use your phone only for making and receiving calls, connect it via Bluetooth and deactivate the active WiFi hotspot on your smartphone if necessary. When connecting your phone to the PCM, also make sure that you decline the data usage option. A data usage query may be displayed in the PCM.

To deactivate the data connection, please proceed as follows:

Panamera 2nd generation and Cayenne 3rd generation: Device manager (depending on model year under SET or DEVICE > Options > Bluetooth > Access to SIM card > Deactivate.

911, 718, Macan and Cayenne 2nd generation: Select PHONE button > OPT button > SET PHONE > Bluetooth > Bluetooth devices > relevant smartphone > Details.

All supported Bluetooth profiles are displayed. Connected profiles are ticked. If the smartphone is connected via SIM Access Profile (SAP), please select Hands-free phone (HFP) (hands-free profile). The SAP connection is disconnected and the smartphone is connected via HFP. This setting remains stored for the next connection setup.

The availability and functionality of the Porsche Connect services can vary in certain countries. You will find further information about the availability of the services in your country at porsche.com/connect or from your Porsche partner.

To store your PIN in the PCM, please proceed as follows:

Panamera 2nd generation and Cayenne 3rd generation:Device manager (depending on model year under SET or DEVICE > Options > Telephone > SIM card > Remember PIN.

911, 718, Macan and Cayenne 2nd generation: Select PHONE button > OPT button > SET PHONE > Phone > SIM card > Note PIN.

An "Access Point Name" (APN for short) is used for logging into a network provided by a mobile phone provider. With some providers or SIM cards, it is possible to select several access points and this allows you to connect to the provider via different access points. If you do not know which APN is the right one, please ask your mobile phone provider. You can then store this in the settings for the data connection in the PCM.

The pairing code is an 8-digit code, which you must enter in the APPS menu in the PCM, so that you can transfer your personal services configuration from My Porsche. You will find the pairing code in the detailed view of a vehicle under My vehicles in My Porsche.

Please make sure that a data connection is established. Real-time traffic information must be activated using the PCM map view in the MAP menu. To do this, go to the map options, which you will find at the top of the PCM screen (Panamera 2nd generation and Cayenne 3rd generation) or at the right edge of the screen (all other models) in the map view and activateOnline Traffic. Please note that the real-time traffic data is not available for all roads.

GOOGLE® Earth must be activated using the PCM map view in the MAP menu. To do this, go to the map options, which you will find at the top of the PCM screen (Panamera models) or at the right edge of the screen (all other models) in the map view and activate GOOGLE® Earth. For all roads for which a GOOGLE® Street View imaging service is available, you will find a yellow figure - the so-called "GOOGLE® Pegman" - at the bottom right of the map view. You can use this to activate GOOGLE® Street View. You can also activate the Street View function by zooming into the map. Please note that this view is not available while driving in some countries because of legal requirements.

GOOGLE® Earth must be activated using the Map view of the PCM. To do this, go to the map options, which you will find at the top of the PCM screen (Panamera models) or at the right margin of the screen (all other models) in the Map view and activate GOOGLE® Earth.

As soon as you have connected your smartphone for using Apple® CarPlay, all Bluetooth functions are shown via Apple® CarPlay and the PCM functions are deactivated. In other words, the telephone function is only available to you via Apple® CarPlay.

You have various options for establishing an Internet connection via the PCM:

  • Connection via the embedded SIM card (availability dependent on country).
  • Connection via a SIM card inserted in the SIM card reader of the PCM.
  • Connection via the WiFi hotspot on your smartphone.

After you have activated the mobile hotspot on your phone, call up the Data connection menu item in the Device manager in the PCM or touch the corresponding icon. You will then be prompted to search for external WiFi hotspots on the PCM. Once you have found your mobile hotspot, you must enter the required password on the PCM (at least 8 characters). The connection will be established automatically after you enter the correct password.

If a data connection is setup, you will find the destinations saved in My Porsche under: Button NAV > FAV > Stored destinations > Portal Personal POIs.

Make sure that the list of destinations you want is available for the vehicle in My Porsche by selecting the option Update POI lists in the vehicle. If a data connection is established, you will find the destinations you have added under:

911, 718, Macan and Cayenne 2nd generation: Select NAV button > OPT button > SET NAV > Navigation database update > Online update > Portal Personal POIs.

Panamera 2nd generation: Select NAV > DEST > Points of interest > Portal List POIs > Desired POI.

Cayenne 3rd generation: select NAV > FAV> My Destinations Desired POI.

The services will still be available to you until the end of the term of the services registered to you.

You can find out which services are available in your country and which of these services you can configure according to your personal preferences in My Porsche.

Your identity must be verified by means of an official identity document in order to meet the telecommunications laws and regulations in some countries. You can easily verify your identity online using the video identification procedure.

You need a valid personal ID or passport.

Many modern identity documents have security holograms for added security, particularly personal IDs and passports from the European Union, Turkey, Norway, Switzerland, Iceland and USA.

As a user, you can use the video identification procedure free of charge.

The video identification procedure can be used from Monday to Sunday from 8 a.m. to 12 p.m. CET.

Video identification is carried out by an external service provider - IDnow GmbH. For successful identification, you need:

  • A valid identity document
  • PC with webcam or smartphone/tablet with camera installed
  • Internet connection

The identification process involves a video chat between you and an employee of the external service provider and takes about three to five minutes. During the video call, the employee asks you to hold your identity document up to the camera and flip it in order to check all data and safety holograms.

GOOGLE Chrome and Mozilla Firefox are compatible browsers. Microsoft Edge, Internet Explorer, Apple Safari and Opera are not compatible.

The following browser settings are necessary for a successful video identification procedure:

  • Enabled access to camera and microphone
  • AdBlocker deactivated if necessary
  • Firewall deactivated if necessary
  • VPN access disabled if necessary

It is not possible to use a compatible browser on a smartphone/tablet. The video identification procedure can only be used via smartphone/tablet using an app. You can download this app free of charge from the App Store® or GOOGLE® Play Store.

The data function of the integrated SIM card is not restricted by Apple® CarPlay.

The PCM does not support wireless Apple® CarPlay. If you want to use Apple® CarPlay, you need to connect to the PCM via USB.

Up to three regions can be updated per update. If you need additional regions, please contact a Porsche partner.

If a data connection is established, you will find the Online Map Update in the PCM under:

911, 718, Macan and Cayenne 2nd generation: NAV button > OPT button > SET NAV > Navigation database update > Online update > Select download package and the desired region if necessary > Start.

Panamera 2nd generation: NAV > MAP > Options > Navigation settings > Map data update > Online update > Select download package and desired region if necessary > Start update > Start.

Cayenne 3rd generation: There is an automatic search for updates to the regions relevant to you. An appropriate message is displayed in PCM as soon as an update is possible.

Depending on the model and equipment, you can connect your phone via Bluetooth, USB, AUX or Apple® CarPlay and access your music. Further information about this can be found in your Driver's Manual.

Unfortunately, the PCM does not currently support Spotify as a service. But there are two ways of playing music from Spotify in your car.

Bluetooth (iOS or android)

1. Connect your phone to the PCM via Bluetooth.

2. Select MEDIA in the PCM.

3. Select Bluetooth as the media source.

4. Open Spotify on your phone and start playing music. You will hear the music playing via the vehicle speakers.

Further information about this can be found in your Driver's Manual.

Apple® CarPlay (iOS - iPhone® 5 and higher)

1. Make sure that Spotify is installed on your phone and Siri is activated.

2. Connect your phone to the PCM via USB.

3. Select Apple CarPlay in the PCM.

4. You will now find Spotify as an Apple® CarPlay app.

Please bear in mind that Apple® CarPlay automatically disconnects all connected Bluetooth devices. Further information about this can be found in your Driver's Manual.

Android: Make sure that your e-mail account is configured with the usual android e-mail app. Depending on equipment, you can connect your phone via Bluetooth and access your messages. Further information about this can be found in your Driver's Manual.

iPhone®: Unfortunately, Apple iPhone® does not support this function.

Select the message that you want read aloud and touch the loudspeaker symbol on the PCM.

To use the dictation function, touch the microphone symbol in the message box.

Define your personal POIs (Points of Interest) or My Destinations in the Connect app and then connect your phone to the PCM hotspot.

You will find further information in the instructions for the relevant service in My Porsche.

In order to use all the features of Porsche Connect, you need a vehicle that is equipped with Connect Plus. Connect Plus is available as standard for certain models and in certain countries. Please look out for this option when customising your vehicle. You also need a Porsche ID and an invitation to My Porsche. When you buy a new Porsche, you will receive this invitation from your Porsche Centre.

You can extend existing service contracts and buy new services in the Porsche Connect Store. A service pack can be extended up to 14 days before it expires. You will see the current remaining time in My Porsche under My Services and in the Porsche Connect store as soon as you are registered. You can see the remaining terms of non-configurable services after logging into My Porsche under My Services and in the Porsche Connect Store.

The pairing code is an 8-digit code, which you can enter in the APPS menu in the PCM in order to link the vehicle to your Porsche ID account. You will find the pairing code in the detailed view of a vehicle under My vehicles in My Porsche.

There is no need for activation. The Parking Plus card is immediately ready for use.

The Parking Plus service is available throughout Germany in all multi-storey car parks supported by evopark. You will find more information at the bottom of the Parking Plus homepage under Städte (Towns).

In the new Cayenne (3rd generation) you can use the full scope of functions, including the Parking Plus application found in Porsche Communication Management (PCM) under APPS as well as the Connect Porsche app for your smartphone. The Parking Plus card for ticketless entry and exit in evopark in multi-storey car parks can also be used irrespective of your Porsche model.

In the new Cayenne (3rd generation) you will find Parking Plus multi-storey car parks in Porsche Communication Management (PCM) under APPS in the Parking Plus application. If you enter the search term "Parking" or the name of a particular multi-storey car park under NAV, the Parking Plus icon shows whether this multi-storey car park is supported. In both cases you can start navigating to the Parking Plus multi-storey car park of your choice directly.

You will find to Parking Plus multi-storey car parks on your smartphones in the Porsche Connect app once you log in using your Porsche ID. For this, activate the Parking Plus option in the card settings. Then find the multi-storey car parks with the help of the Parking Plus icon in the map view. By selecting the icon, you can display detailed information and additional options for the Parking Plus multi-storey car park of your choice.

Keep your Parking Plus card in a central location in your car. When you arrive at the barrier, hold your Parking Plus card sideways against the window of your Porsche for a few seconds or hold it out the window in the direction of the evopark antenna above the barrier. On vehicles with thermal glazing or an electrically heated windscreen you are advised to hold the card out of the window. The card is usually recognised faster this way.

Yes. You can view your parking history any time – in the login on the Parking Plus homepage. Under Aktivitäten (Activities) you will find a clear overview of the duration, fees and further details of your past and current parking processes. Furthermore you will also receive a monthly invoice for all parking processes. These can also be seen at any time in the log-in area of the Parking Plus homepage under Rechnungen (Invoices).

Yes. Additional cards can be ordered in the login area of the Parking Plus homepage under Parkkarten (Parking Cards). The one-off costs for an additional Parking Plus card are € 5 per card.

To remove a vehicle, please log into My Porsche using your Porsche ID. There, you will find an option for removing individual vehicles under My vehicles. Please note that any vehicle you delete by accident must be added again manually by Porsche Connect Support or your Porsche partner.

Yes, you can manage all vehicles that are equipped with Porsche Connect Plus using your Porsche ID.

As the main user of a Porsche Connect vehicle, you can enable other users, e.g. family members, for your vehicle and its Connect services. Each secondary user then gets his/her own Porsche ID and can configure the services according to his/her personal preferences. But only the owner of the vehicle can purchase services.

As the main user, you can add a secondary user on the vehicle details page in My Porsche. This person then receives an e-mail containing a registration link.

The secondary user has his/her own Porsche ID and can only use the Connect services in the vehicle that were booked by the main user. A secondary user cannot buy any other Connect services or access the main user's personal data and services configuration.

You can manage, i.e. add and even delete, your secondary users on the vehicle details page in My Porsche.

To change your personal data, please log into My Porsche. You will find a link to your Porsche ID account and your profile data at the top of the screen in the portal and you can use this to change your data.

If your name has changed, please contact your Porsche partner or Porsche Connect Support.

You can use your personal My Porsche account to add new credit cards or delete existing data. Unfortunately it is not possible to make changes to existing credit card information.

You are the only person who can delete your Porsche ID.

No. Your Porsche ID remains valid. You can use it to add new vehicles at any time. When you sell your Porsche, however, you should delete your vehicle from the Porsche ID account.

To change your password, please log in using your Porsche ID. You can then change the password in your account.

You receive messages from Porsche, e.g. your invoices for purchases in the Connect Store, via the Messages menu in My Porsche. You can also use it to send messages to your contacts.

If you sell your vehicle, please delete the relevant vehicle in the Porsche Connect portal. This does not affect your Porsche ID.

We take the protection of your personal data very seriously and treat it with complete confidentiality. In our Privacy policy, we provide you with information about which personal data we collect, process and use in relation to your use of Porsche Connect and for what purposes. The current version of the Privacy policy is always available from the Porsche Connect Store.

Further information about data protection in relation to individual services is also available in the product description of the services in the Porsche Connect store. To enable our partner network to provide you with even better help and support, we also ask you during registration to give us permission to exchange data with your selected Porsche partner.

You can object to your data being used at any time by sending an e-mail to connectgmbh@porsche.com. Please note however that doing so can reduce the range of Porsche Connect functions and some services may no longer be available to you.

In My Porsche you can add another vehicle or remove existing vehicles any time underMy Vehicles.

If you cannot add your Connect-enabled vehicle, please contact your Porsche partner or Porsche Connect Support.

You will receive the invoice for your order through My Porsche. You will receive a notification by e-mail as soon as new invoices are available for you.

You can delete your account data at any time using your Porsche ID account.

As the main user of a Porsche Connect vehicle, you can enable other users, e.g. family members, for your vehicle and its Connect services. Each secondary user then gets his/her own Porsche ID, but only the owner of the vehicle can purchase services.

The secondary user has his/her own Porsche ID and can only use the Connect services in the vehicle that were booked by the main user. A secondary user cannot buy any other Connect services or access the main user's personal data.

At present not all Porsche Centres support the scheduling and booking of service appointments via My Porsche. Please contact your Porsche Centre by phone or by e-mail.

The Porsche Centre where you purchased your vehicle is automatically saved for your vehicle in My Porsche. Naturally you can also change Porsche Centres every time you make an online appointment inquiry and booking.

Yes, you can still schedule or book a service appointment. Leave the mileage input field free and fill in the other input fields. Your mileage will be entered by your Porsche Centre later on.

An active Recall campaign exists for your vehicle. Please contact your Porsche Centre.

At present you cannot change the Porsche Centre manually. Please contact the Porsche Centre.

The Porsche entre will try to accommodate your appointment request where possible. It can sometimes happen that there is no workshop capacity are available for the preferred appointment time. After your Porsche Centre has examined your preferred, you will receive a binding appointment confirmation. Naturally you can cancel or change the appointment at any time.

All vehicles older than 1984 are represented by a sample image. Newer vehicles will be displayed if images are available for your model. Otherwise you will see the silhouette of the vehicle.

Please contact your Porsche Partner with the contact information provided in My Porsche or contact the Porsche Contact Centre.

Before each appointment request or booking, you can select the Porsche Partner who is to provide the service. First select the relevant vehicle and start the appointment request or booking and then go to Select Porsche Centre.

The online booking of appointments involves a lead time of three days. If you need an appointment sooner, please contact your Porsche Partner by telephone or e-mail.

You can remove vehicles that you no longer own from your profile. To do this, in My Porsche go to My vehicles and select the vehicle in question. In the lower section of the subsequent detailed view you will find the More options area, where you should select Remove this vehicle.

At present it is only possible to filter events according to your country. Shortly you will also be able to pre-select regional events.

Please contact your Porsche Centre or Porsche Connect Support.

Yes, it is possible to register on My Porsche even without a vehicle. However, you cannot use vehicle-related services until you have added a vehicle to your My Porsche account.

The digital driver's manual will be available for the Porsche Panamera 2nd generation and Porsche Cayenne 3rd generation starting from the beginning of 2018. Digital driver's manuals for other models will follow shortly.

The digital driver's manual is available in PDF format. You need a PDF reader (such as Adobe Acrobat Reader) to open this.

You can adjust your customer data yourself at any time – in the login area on the Parking Plus homepage under Persönliche Daten (Personal Data).

Please contact Porsche Connect Support. You will find the contact data on the Parking Plus homepage.

Please use the e-mail address provided to log in for the event.

Yes, this is possible. Please simply select the relevant vehicle in your My Porsche account.

If the Porsche Connect services are not available, there may be a number of reasons for this:

1) No Internet connection

Please first check if you have an active internet connection. You can recognise this by an EDGE, 3G or LTE symbol on your PCM screen. In the case of the Panamera 2nd generation and Cayenne 3rd generation you will find this symbol in the top right hand corner of the screen. For all other models the symbol is on the bottom left.

Important information for SIM card:

If there is no Internet connection, please check first whether you have enabled a data connection for your SIM card in the PCM. Further information about this can be found in your operating instructions. Also contact your mobile phone provider to check whether your remaining data allowance is sufficient. A possible cause can even be a temporary dead zone that has interrupted the data connection. If you are abroad, you may have to activate the Roaming option in the PCM and on your mobile phone.

And lastly, please check that the SIM card and your phone are working. If you have any questions, please contact your mobile phone provider.

Important information for embedded SIM:

Please check that there is no SIM card in the SIM card reader of the PCM.

2) No active Porsche Connect contract

In order to be able to use Connect Porsche services you need an active contract. For this you must agree to the terms and conditions and data privacy policy in My Porsche. Your contract period starts after this.

Some Porsche Connect services include a free inclusive period. At the end of this test phase, the services contracts can be renewed subject to a charge in the Porsche Connect Store. You can find out whether there is an active contract and the length of time remaining in the contract in My Porsche or in your PCM by selecting the menu item APPS at the top of the screen under Service information (Panamera 2nd generation and Cayenne 3rd generation) or in the APPS menu by pressing the OPT button (all other models).

If the reasons given above do not resolve the problem, please contact Porsche Connect Support.

Only those apps in the iPhone® that are supported by Apple® CarPlay are displayed. You will find further information about Apple® CarPlay and the supported iPhone® apps at: CarPlay.

If the content of the Porsche Connect app is not displayed on the PCM, please carry out the following steps:

  1. Make sure that the latest version of the Porsche Connect app is installed on your mobile phone. You can download the app free of charge from the App Store® or GOOGLE ® Play Store.
  2. Start the Porsche Connect app and save a destination in your personal App Destinations list, for example, as a test.
    • Connection via the embedded SIM card (availability dependent on country).
    • Connection via a SIM card inserted in the SIM card reader of the PCM.
    • Connection via the WiFi hotspot on your smartphone.
    Connect to the Internet via the PCM:

Please note that the Porsche Connect app must always be open so that you can use the functions on the PCM.

Generally, the connection status can be displayed under Settings in the Porsche Connect app. Once connected via WiFi, you should be able to access the functions of the Porsche Connect app using the APPS menu in the PCM. If this is not the case, please contact your Porsche dealer or Porsche Connect Support.

The loading speed is mainly determined by the quality of the Internet connection. Please check the quality of your connection (e.g. Edge, 3G or LTE) first. For optimal use of the services, we recommend a data connection with a 3G or 4G (LTE) data transfer rate.

Please check that the licence service is still active. You will see the current remaining time in My Porsche under My Services and in the Porsche Connect store as soon as you are registered.

For an optimal Porsche Connect experience, the range of services available is continuously being enhanced and optimised. As a result, it is possible that the availability of services for your vehicle and in your country can change.

Please check first that you are logged into the Porsche Connect store using your Porsche ID. You can only see your vehicle when you are logged in.

To run the Connect app, you need Android 5.0/iOS 9.3 or higher. You will find this information in the App Store.

Apple® CarPlay shows several apps from your iPhone® on the PCM. This function is made available via your iPhone® and is not a Porsche functionality. If Apple® CarPlay does not work, please carry out the following steps:

  1. Please make sure that the latest iOS® software is installed on your iPhone® and that Siri® and Apple® CarPlay are activated in your iPhone® settings. Apple® CarPlay only works with iPhone® 5 or higher.
  2. To use Apple® CarPlay, the iPhone® must be connected to your PCM via the USB interface in the smartphone tray. If Apple® CarPlay does not work after you have connected it via cable, disconnect it and try again. Also, please remember to select Apple® CarPlay instead of iPod® on the screen and accept the terms of use.

Please observe the following question on the topic "How does Parking Plus work when entering and leaving a multi-storey car park?" If you are still unable to enter the multi-storey car park (e.g., due to a technical fault in the car park), you can enter the car park as usual by requesting a regular printed ticket at the machine. If, contrary to expectations, the exit barrier fails to open, please use the intercom system installed there. An assistant from the multi-storey car park will help you directly. If any additional adjustments need to be made to the parking transaction at a later point, please contact Porsche Connect Support (contact details on your Parking Plus card or on the Parking Plus Homepage).

You will find an overview of compatible phones under Models > Selected model > Catalogues & Brochures on the Porsche website for your country, e.g. at porsche.de: Models > 911 Carrera > Catalogues & Brochures > Via Bluetooth.pdf.

You can use the Porsche Car Connect app to display vehicle information, such as the fuel level or the current mileage. You can also use it to control selected vehicle functions.

You can use the Porsche Connect app to transfer destinations, your smartphone calendar and your music, for example, from your smartphone to the PCM.

You will find the vehicle identification number (VIN) in the vehicle identification document for your vehicle, at the bottom left of the windscreen or under My vehicles in My Porsche.

Porsche Connect Support provides you with telephone support for all questions about Porsche Connect, e.g. about your contract, the services in the vehicle, registration or using services.

You can contact Porsche Connect Support by phone and by e-mail. You will find all relevant contact information in My Porsche. You can also send a message to Porsche Connect Support using your notifications in My Porsche.

If a 0800 number is available, calls to Porsche Connect Support are free. Otherwise, the local standard rates for a call to a landline apply.

Please contact Porsche Connect Support. You will find the contact information on your Parking Plus card or on the Parking Plus homepage.

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