Porsche Connect

The entertainment services offer a digital experience in the vehicle and enable the integration of digital media and communication services. This includes the integration of radio content and the use of various online and productivity services. Users can customise their PCM by searching for, installing, updating and managing apps.

When using internet radio, it automatically switches between FM, DAB and online radio based on the connection quality. Radio stations in the station list, favourites or shortcuts can also be accessed and streamed online.

We process the following personal data in particular for this:

• vehicle identification number

• user account

• contract data

• reception parameters (DAB/FM)

• current country & system language

• time stamp

The data is stored for the duration of the request and overwritten when the status changes. Usage statistics are stored anonymously for 12 months to improve service quality.

Using the "Calendar/Conferences" service, you can access your personal calendars at third-party providers from your vehicle. By linking a mobile device, the calendar of this mobile device is connected to your vehicle. As part of the service, addresses can also be recognised in calendar entries and used directly as navigation destinations. Direct dial-in into telephone conferences from an appointment is also possible in the case of supported appointment information.

To allow you to jump to the navigation or telephone conference functions, for example, the calendar content is also processed in our system. Activating private mode means that the online functionalities of the service are no longer available.

The "App Centre" service allows you to download, update and manage third-party and manufacturer apps in your vehicle as well as obtain information about the apps (through browsing).

We process the following personal data in particular for this:

• vehicle identification number

• Porsche ID

• vehicle master data

• IP address

• log files

• time stamp

The data is transferred to our suppliers (Harman Becker Automotive Services GmbH) and to Porsche AG. Thanks to the data transferred, the app portfolio can be made available and kept up-to-date. The IT usage data is stored until the Porsche ID is deleted. The IP address and user access in the form of log files are stored for 30 days.

In addition, we record log-on and log-off processes in the vehicle to detect attacks on the vehicle systems. This data is stored for a period of 12 months. The legal basis for this is our legitimate interest in improving general cybersecurity. Activating private mode means that the online functionalities of the service are no longer available.

In order to provide the services mentioned above, we use contracted service providers. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside the European Union or the European Economic Area. In these cases, your data will only be transmitted if appropriate guarantees for an adequate level of data protection are in place in accordance with Article 45 et seq. GDPR.

We process the above personal data on the basis of Article 6(1)(b) of the GDPR in order to fulfil our contract to provide the Connect functions as well as on the basis of our legitimate interest in providing functions to other users in accordance with Article 6(1)(f) of the GDPR.

More information about data privacy in Porsche Connect is available here.

The navigation services offer optimised route guidance with dynamic adaptation so that traffic disruptions, for example, can be detected in good time and avoided. Map content updates automatically and remains available even in the event of short-term connection interruptions. The system also enables targeted searches for relevant locations.

For electric vehicles, the ‘Charging Planner’ optimises the route based on factors such as battery status, driving style and available charging points to ensure efficient and reliable routing.

To this end, we process the following personal data in particular:

• user account,

• location data,

• contract data,

• consumption data,

• battery information,

• plug type information,

• user preferences (charging station provider, charging stations, minimum charge, route type preferences),

• time stamp.

In principle, your data will only be stored for the duration of the request or query and will then be deleted. To avoid duplicate requests from multiple users, your data will be stored centrally by a service provider for a period of 30 days and used to allocate corresponding requests and content efficiently.

We use external service providers to provide the services. The servers of the service providers, on which data is processed, may also be located outside the European Union or the European Economic Area. In addition, the aforementioned information transmitted from your vehicle to service providers can be stored anonymously by the service providers and thus used to improve the service or contribute to the services database.

We process the above personal data on the basis of Article 6(1)(b) GDPR in order to fulfil our contract to provide the Connect functions.

In addition, we also process the collected data for the purposes of further developing and improving the aforementioned services and to provide the functions to other users of the vehicle on the basis of our legitimate interest in accordance with Article 6(1)(f) GDPR.

More information about data privacy in Porsche Connect is available here.

The ‘Digital Assistant’ services enable voice control for intuitive operation of various vehicle functions and digital services. Online speech recognition supports features such as media searches and navigation. Natural language processing allows commands to be recognised and executed accurately, ensuring convenient and efficient interaction with the system.

To this end, we process the following personal data in particular:

• vehicle identification number,

• location data,

• user account,

• contract data,

• audio data,

• time stamp.

If you use the online functionality of the Digital Assistant, an audio file is transferred directly to the service providers we have commissioned for this purpose, together with the selected language, the selected service (if applicable) and the current version information. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside the European Union or the European Economic Area. In these cases, your personal data will only be transferred if appropriate guarantees are in place to ensure an adequate level of data protection in accordance with Article 45 et seq. of the GDPR.

The audio files are converted into text files and, if necessary, interpreted semantically. The results are then transmitted back to the vehicle. When using voice control to enter destinations, the search terms that have been converted into text and the vehicle location are exchanged with navigation and search service providers to determine route and destination information.

We process the above personal data on the basis of Article 6(1)(b) of the GDPR in order to fulfil our contract to provide the Connect functions as well as on the basis of our legitimate interest in providing functions to other users in accordance with Article 6(1)(f) of the GDPR.

We also store data to create a database for anonymised usage statistics for a period of 12 months. In order to ensure continuous improvement of voice conversion and semantic interpretation, the audio data transmitted and results obtained are stored for a period of 90 days and evaluated in anonymised form. The legal basis for this is our legitimate interest in improving our offering in accordance with Article 6(1)(f) of the GDPR.

More information about data privacy in Porsche Connect is available here.

The ‘My Porsche App’ services include remote access functions that enable relevant vehicle data to be viewed and individual functions to be controlled remotely. This includes, among other things, the display of vehicle status, location and vehicle-related data as well as access to safety-relevant functions.

Electric and hybrid vehicles also benefit from climate and charging control with optimised charging planning.

To this end, we process the following personal data in particular:

• vehicle identification number,

• location data,

• user account,

• contract data,

• technical vehicle information

• time stamp.

In principle, the data is stored for the duration of the request or status update and overwritten in the event of changes. Requests from multiple users are stored for up to 30 days to optimise performance.

We use commissioned service providers to provide the services. Data processing may take place on servers outside the European Union or the European Economic Area. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside the European Union or the European Economic Area. In these cases, your personal data will only be transferred if appropriate guarantees are in place to ensure an adequate level of data protection in accordance with Article 45 et seq. of the GDPR.

We process the above personal data on the basis of Article 6(1)(b) of the GDPR in order to fulfil our contract to provide the Connect functions as well as on the basis of our legitimate interest in providing functions to other users in accordance with Article 6(1)(f) of the GDPR.

More information about data privacy in Porsche Connect is available here.

The ‘Smart Support Service’ offers digital support for efficient vehicle care and predictive maintenance. The system detects maintenance needs at an early stage. In addition, vehicle information can be accessed in PCM to help you make best use of your vehicle.

To this end, we process the following personal data in particular:

• vehicle identification number,

• user account,

• contract data,

• usage and operating data

• status and analysis data,

• location and movement data

• time stamp.

In principle, the data is stored for the duration of the request or status update and overwritten in the event of changes. For product monitoring and legal protection purposes, certain data is retained for up to 30 years. The legal basis for this is our justified interest in product development and improvement.

We use commissioned service providers to provide the services. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside the European Union or the European Economic Area. In these cases, your data will only be transmitted if appropriate guarantees for an adequate level of data protection are in place in accordance with Article 45 et seq. GDPR.

We process the above personal data on the basis of Article 6(1)(b) GDPR in order to fulfil our contract to provide the Connect functions as well as on the basis of our legitimate interest in providing functions to other users and to improve our services in accordance with Article 6(1)(f) GDPR.

More information about data privacy in Porsche Connect is available here.

The “Online Software Updates” function makes it possible to provide software updates for service packages and/or specific vehicle functions. These updates are usually completed over-the-air so that no visit to the workshop is required. By reserving the Connect package, you agree in principle that these updates will be performed automatically insofar as they are necessary for the initial or ongoing contractual use of the service package or of individual vehicle functions, or are otherwise beneficial. You can set individual preferences for certain updates yourself.

To this end, we process the following personal data in particular:

• vehicle identification number,

• user account,

• contract data,

• software, update and version levels.

The data is only stored for the duration of the update request and is overwritten with the next status update.

We use commissioned service providers to provide the services. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside the European Union or the European Economic Area. In these cases, your personal data will only be transferred if appropriate guarantees are in place to ensure an adequate level of data protection in accordance with Article 45 et seq. of the GDPR.

The data is processed on the basis of Article 6(1)(b) of the GDPR in order to fulfil our contract to provide the Connect functions.

More information about data privacy in Porsche Connect is available here.