Porsche Connect

The entertainment services offer a digital experience in the vehicle and enable the integration of digital media and communication services. This includes the integration of radio services and the use of various online and productivity services. Users can customise their PCM by searching for, installing, updating and managing apps.

When using Internet radio, the system automatically switches between FM, DAB and online radio based on the connection quality. In addition, radio stations in the station list, favourites or shortcuts can be called up and streamed online.

In particular, we process the following personal data for this purpose:

• Vehicle identification number,

• Account data,

• Contract data,

• Reception parameters (DAB/FM),

• Current country & system language,

• Time stamp.

The data is stored for the duration of the enquiry and overwritten if the status changes. Usage statistics are stored anonymised for 12 months to improve service quality.

You can use the "Calendar/Conferences" service to access your personal calendars with third-party providers from your vehicle. By linking a mobile device, the calendar of this mobile device is connected to your vehicle. The service can also recognize addresses in calendar entries and use them directly as navigation destinations. It is also possible to dial into conference calls directly from the appointment if the appointment information is supported.

To enable you to jump to navigation or conference calls, for example, calendar content is processed in our system. By activating the private mode, the online functionalities of the service are omitted.

Using the "App Centre" service, you can download, update and manage third-party and proprietary apps in your vehicle and browse through the apps.

In particular, we process the following personal data for this purpose

• Vehicle identification number,

• Porsche ID,

• Vehicle master data,

• IP address,

• Log files,

• Time stamp.

For provision of this service, we transfer this data to third-party providers that are commissioned by Porsche. The transferred data is used to ensure that the app portfolio is available and up to date. The IT usage data is stored until the Porsche ID is deleted. The IP address and user access in the form of log files are stored for 30 days.

In addition, we record log-on and log-off processes in the vehicle to detect attacks on the vehicle systems. This data is stored for a period of 12 months. This is to allow for general improvements in cyber security to be completed. By activating private mode, the online functionalities of the service are no longer available.

We use contracted service providers to provide the above-mentioned services. Please note that servers of the service providers on which data is processed as part of the service may also be located of Canada. In these cases, your data will only be transferred if suitable guarantees for an adequate level of data protection in accordance with local Canadian privacy laws are available.

We process the above personal data for the fulfilment of our contract for the provision of the Connect functions and for the provision of functions to other users.

More information on data privacy in Porsche Connect is available here.

The navigation services offer optimised route guidance with dynamic adaptation so that traffic disruptions, for example, can be detected in advance and avoided. Map content updates automatically and remains available even in the event of short-term connection interruptions. The system also enables targeted searches for relevant locations.

For electric vehicles, the ‘Charging Planner’ optimises the route based on factors such as battery status, driving style and available charging points to ensure efficient and reliable routing.

We process the following personal data in particular:

• account data,

• location data,

• contract data,

• consumption data,

• battery information,

• plug type information,

• user preferences (charging station provider, charging stations, minimum charge, route type preferences),

• time stamp.

In principle, your data will only be stored for the duration of the request or query and will then be deleted. To avoid duplicate requests from multiple users, your data will be stored centrally by a service provider for a period of 30 days and used to allocate corresponding requests and content efficiently.

We use external service providers to provide this service. The servers of the service providers, on which data is processed, may also be located outside of Canada. In addition, the aforementioned information transmitted from your vehicle to service providers can be stored anonymously by the service providers and thus used to improve the service or contribute to the services database.

We process the above personal data in order to fulfil our contract to provide the Connect functions. In addition, we also process the collected data for the purposes of further developing and improving the aforementioned services and to provide the functions to other users of the vehicle.

More information about data privacy in Porsche Connect is available here.

The ‘Digital Assistant’ services enable voice control for intuitive operation of various vehicle functions and digital services. Online speech recognition supports features such as media searches and navigation. Natural language processing allows commands to be recognised and executed accurately, ensuring convenient and efficient interaction with the system.

We process the following personal data in particular:

• vehicle identification number,

• location data,

• account data,

• contract data,

• audio data,

• time stamp.

If you use the online functionality of the Digital Assistant, an audio file is transferred directly to the service providers we have commissioned for this purpose, together with the selected language, the selected service (if applicable) and the current version information. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside of Canada. In these cases, your personal data will only be transferred if appropriate guarantees are in place to ensure an adequate level of data protection in accordance with local Canadian privacy laws.

The audio files are converted into text files and, if necessary, interpreted semantically. The results are then transmitted back to the vehicle. When using voice control to enter destinations, the search terms that have been converted into text and the vehicle location are exchanged with navigation and search service providers to determine route and destination information.

We process the above personal data in order to fulfil our contract to provide the Connect functions as well as to provide functions to other users.

We also store data to create a database for anonymised usage statistics for a period of 12 months. In order to ensure continuous improvement of voice conversion and semantic interpretation, the audio data transmitted and results obtained are stored for a period of 90 days and evaluated in anonymised form.

More information about data privacy in Porsche Connect is available here.

The ‘My Porsche App’ services include remote access functions that enable relevant vehicle data to be viewed and individual functions to be controlled remotely. This includes, among other things, the display of vehicle status, location and vehicle-related data as well as access to safety-relevant functions.

Electric and hybrid vehicles also benefit from climate and charging control with optimised charging planning.

We process the following personal data in particular:

• vehicle identification number,

• location data,

• account data,

• contract data,

• technical vehicle information

• time stamp.

In principle, the data is stored for the duration of the request or status update and overwritten in the event of changes. Requests from multiple users are stored for up to 30 days to optimise performance.

We use commissioned service providers to provide this service. Data processing may take place on servers outside of Canada. Please note that the servers of the service providers used to carry out this service may also be located outside of Canada. In these cases, your personal data will only be transferred if appropriate guarantees are in place to ensure an adequate level of data protection in accordance with local Canadian privacy laws.

We process the above personal data on the basis in order to fulfil our contract to provide the Connect functions.

More information about data privacy in Porsche Connect is available here.

The ‘Smart Support Service’ offers digital support for efficient vehicle care and predictive maintenance. The system detects maintenance needs at an early stage. In addition, vehicle information can be accessed in PCM to help you make best use of your vehicle.

We process the following personal data in particular:

• vehicle identification number,

• account data,

• contract data,

• usage and operating data

• status and analysis data,

• location and movement data

• time stamp.

We process the above personal data in order to fulfil our contract to provide the Connect functions as well as to provide functions to other users. We also retain the above listed data for the purposes of product development and improvement. The data is stored for the duration of the request or status update and overwritten in the event of changes. For product monitoring and legal protection purposes, certain data is retained for up to 30 years.

We use commissioned service providers to provide this service. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside of Canada. In these cases, your data will only be transmitted if appropriate guarantees for an adequate level of data protection are in place in accordance with the local Canadian privacy laws.

More information about data privacy in Porsche Connect is available here.

The “Online Software Updates” function makes it possible to provide software updates for service packages and/or specific vehicle functions. These updates are usually completed over-the-air so that no visit to the workshop is required. By reserving the Connect package, you agree in principle that these updates will be performed automatically insofar as they are necessary for the initial or ongoing contractual use of the service package or of individual vehicle functions, or are otherwise beneficial. You can set individual preferences for certain updates yourself.

We process the following personal data in particular:

• vehicle identification number,

• account data,

• contract data,

• software, update and version levels.

The data is only stored for the duration of the update request and is overwritten with the next status update.

We require this information in order to activate the service in the vehicle for you and to request regular updates in our systems, which are then offered to you for installation in the vehicle.

We use commissioned service providers to provide this service to you. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside of Canada. In these cases, your personal data will only be transferred if appropriate guarantees are in place to ensure an adequate level of data protection in accordance with local Canadian privacy law.

You always have the option of deactivating the service in the system settings of your vehicle's PCM (Porsche Communication Management = central control unit for audio, navigation and communication). There is also the option of deactivating the service as part of the whole "Services without geolocation" service group.

Activating private mode means that the online functionalities of the service are no longer available.

More information about data privacy in Porsche Connect is available here.