Porsche Connect

The "Entertainment" services offer a digital experience in the vehicle and enable the integration of digital media and communication services. This includes the integration of radio services and the use of various online and productivity services. Users can customize their PCM by searching for, installing, updating and managing apps.

When using Internet radio, the system automatically switches between AM/FM and online radio based on the connection quality. In addition, radio stations in the station list, favorites or shortcuts can be accessed and streamed online.

To provide this service, we process the following personal data:

The data is stored for the duration of the request and overwritten when the status changes. Usage statistics are stored anonymously for 12 months to improve service quality.

You can use the "Calendar/Conferences" service to access your personal calendars with third party providers from your vehicle. By linking a mobile device, the calendar of this mobile device is connected to your vehicle. The service can also recognize addresses in calendar entries and use them directly as navigation destinations. It is also possible to dial into conference calls directly from the appointment if the appointment information is supported.

To enable you to jump to navigation or conference calls, for example,, calendar content is processed in our system. By activating the private mode, the online functionalities of the service are no longer available.

Using the "App Center" service, you can download, update and manage third party and proprietary apps in your vehicle and browse through the apps.

To provide this service, we process the following personal data:

The data is transferred to our supplier (Harman Becker Automotive Services GmbH) and Porsche AG and used to ensure that the app portfolio is available and up to date. In addition, we record log-on and log-off processes in the vehicle to detect attacks on the vehicle systems. This data is stored for a period of 12 months. By activating private mode, the online functionalities of the service are no longer available.

We use service providers to facilitate our provision of the services.

For more information about data protection in Porsche Connect, please refer to our Privacy Notice at https://connect-store.porsche.com/offer/{{country}}/{{locale}}/static/dppconnect.

The navigation services offer optimised route guidance with dynamic adaptation so that traffic disruptions, for example, can be detected in advance and avoided. Map content updates automatically and remains available even in the event of short-term connection interruptions. The system also enables targeted searches for relevant locations.  

For electric vehicles, the ‘Charging Planner’ optimises the route based on factors such as battery status, driving style and available charging points to ensure efficient and reliable routing. 

We process the following personal data in particular:  

Your data will be stored centrally by a service provider for a period of up to 30 days.  

We use external service providers to provide this service. The servers of the service providers, on which data is processed, may also be located outside of Canada. In addition, the aforementioned information transmitted from your vehicle to service providers can be stored anonymously by the service providers and thus used to improve the service or contribute to the services database.  

We process the above personal data in order to fulfil our contract to provide the Connect functions. In addition, we also process the collected data for the purposes of further developing and improving the aforementioned services and to provide the functions to other users of the vehicle.  

More information about data privacy in Porsche Connect is available here. 

The ‘Digital Assistant’ service enables voice control for intuitive operation of various vehicle functions and digital services. Online speech recognition supports features such as media searches and navigation. Natural language processing allows commands to be recognized and executed accurately, helping to ensure convenient and efficient interaction with the system.

To provide this service, we process the following personal data:

If you use the online functionality of the Digital Assistant, an audio file is transferred directly to the service providers we have commissioned for this purpose, together with the selected language, the selected service (if applicable) and the current version information. The audio files are converted into text files and, if necessary, interpreted semantically. The results are then transmitted back to the vehicle. When using voice control to enter destinations, the search terms that have been converted into text and the vehicle location are exchanged with navigation and search service providers to determine route and destination information.

We store anonymized usage statistics for a period of 12 months to improve the service offering. In order to ensure continuous improvement of voice conversion and semantic interpretation, the audio data transmitted and results obtained are stored for a period of 90 days and evaluated in anonymized form.

For more information about data protection in Porsche Connect, please refer to our Privacy Notice at https://connect-store.porsche.com/offer/{{country}}/{{locale}}/static/dppconnect

The ‘My Porsche App’ services include remote access functions that enable relevant vehicle data to be viewed and individual functions to be controlled remotely. This includes, among other things, the display of vehicle status, location and vehicle-related data as well as access to safety-relevant functions.  

Electric and hybrid vehicles also benefit from climate and charging control with optimised charging planning.  

We process the following personal data in particular:   

Your data will be stored for a period of 30 days.   

We use commissioned service providers to provide this service. Data processing may take place on servers outside of Canada. Please note that the servers of the service providers used to carry out this service may also be located outside of Canada. In these cases, your personal data will only be transferred if appropriate guarantees are in place to ensure an adequate level of data protection in accordance with local Canadian privacy laws. 

We process the above personal data on the basis in order to fulfil our contract to provide the Connect functions. 

More information about data privacy in Porsche Connect is available here. 

The ‘Smart Support Service’ offers digital support for efficient vehicle care and predictive maintenance. The system detects maintenance needs at an early stage. Vehicle information can be called up in the PCM to help you optimise the use of your vehicle and the operating instructions tailored to your vehicle can be called up based on your vehicle identification number.   

We process the following personal data in particular:   

We process the above personal data in order to fulfil our contract to provide the Connect functions as well as to provide functions to other users. We also retain the above listed data for the purposes of product development and improvement, as well as for legal purposes. The data is stored for the duration of the request or status update and overwritten in the event of changes. For product monitoring and legal protection purposes, certain data is retained for up to 30 years. 

We use commissioned service providers to provide this service. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside of Canada. In these cases, your data will only be transmitted if appropriate guarantees for an adequate level of data protection are in place in accordance with the local Canadian privacy laws. 

More information about data privacy in Porsche Connect is available here. 

The “Online Software Updates” function makes it possible to provide software updates for service packages and/or specific vehicle functions. These updates are usually completed over-the-air for your convenience. By subscribing to the Connect package, you are agreeing that these updates will be performed automatically if they are necessary for use of a service package or individual vehicle functions or are otherwise beneficial. You can set individual preferences for certain updates yourself.

To this end, we process the following personal data in particular:

The data is only stored for the duration of the update request and is overwritten with the next status update.

We use service providers to facilitate our provision of the services.

For more information about data protection in Porsche Connect, please refer to our Privacy Notice at https://connect-store.porsche.com/offer/{{country}}/{{locale}}/static/dppconnect.