Porsche Connect

The services described below may vary depending on the equipment status, model, model year and country availability of your vehicle. This information can be consulted in the My Porsche app.

The navigation services offer optimised route guidance with dynamic adaptation so that traffic disruptions, for example, can be detected in good time and avoided. Map content updates automatically and remains available even in the event of short-term connection interruptions. The system also enables targeted searches for relevant locations.

For electric vehicles, the ‘Charging Planner’ optimises the route based on factors such as battery status, driving style and available charging points to ensure efficient and reliable routing.

To this end, we process the following personal data in particular:

Your data will be stored centrally by a service provider for a period of up to 30 days.

We use external service providers to provide the services. The servers of the service providers, on which data is processed, may also be located outside the country. In addition, the aforementioned information transmitted from your vehicle to service providers can be stored anonymously by the service providers and thus used to improve the service or contribute to the services database.

We process the above personal data on the basis of 15 of the Personal Information Protection Act(PIPA) in order to fulfil our contract to provide the Connect functions.

More information about data privacy in Porsche Connect is available here.

The ‘Digital Assistant’ services enable voice control for intuitive operation of various vehicle functions and digital services. Online speech recognition supports features such as media searches and navigation. Natural language processing allows commands to be recognised and executed accurately, ensuring convenient and efficient interaction with the system. To this end, we process the following personal data in particular:

If you use the online functionality of the Digital Assistant, an audio file is transferred directly to the service providers we have commissioned for this purpose, together with the selected language, the selected service (if applicable) and the current version information. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside the country. In these cases, your personal data will only be transferred if appropriate guarantees are in place to ensure an adequate level of data protection in accordance with Article 28-8 of the Personal Information Protection Act(PIPA).. The audio files are converted into text files and, if necessary, interpreted semantically. The results are then transmitted back to the vehicle. When using voice control to enter destinations, the search terms that have been converted into text and the vehicle location are exchanged with navigation and search service providers to determine route and destination information. We process the above personal data on the basis of Article 15 of the PIPA in order to fulfil our contract to provide the Connect functions.

More information about data privacy in Porsche Connect is available here.

The ‘My Porsche App’ services include remote access functions that enable relevant vehicle data to be viewed and individual functions to be controlled remotely. This includes, among other things, the display of vehicle status, location and vehicle-related data as well as access to safety-relevant functions. Electric and hybrid vehicles also benefit from climate and charging control with optimised charging planning. To this end, we process the following personal data in particular:

Your data will be stored for a period of up to 30 days.

We use commissioned service providers to provide the services. Data processing may take place on servers outside thecountry. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside the country. In these cases, your personal data will only be transferred if appropriate guarantees are in place to ensure an adequate level of data protection in accordance with Article 28-8 of the Personal Information Protection Act(PIPA).

We process the above personal data on the basis of Article 15 of the PIPA in order to fulfil our contract to provide the Connect functions.

More information about data privacy in Porsche Connect is available here.

The ‘Smart Support Service’ offers digital support for efficient vehicle care and predictive maintenance. The system detects maintenance needs at an early stage Vehicle information can be called up in the PCM to help you optimise the use of your vehicle and the operating instructions tailored to your vehicle can be called up based on your vehicle identification number. In the event of a problem that can be solved remotely, service staff can carry out troubleshooting measures with your consent. You can To this end, we process the following personal data in particular:

In principle, the data is stored for the duration of the request or status update and overwritten in the event of changes. For product monitoring and legal protection purposes, certain data is retained for up to 30 years. We use commissioned service providers to provide the services. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside the country. In these cases, your data will only be transmitted if appropriate guarantees for an adequate level of data protection are in place in accordance with Article 28-8 of the Personal Information Protection Act(PIPA) . We process the above personal data on the basis of Article 15 of the PIPA in order to fulfil our contract to provide the Connect functions.

More information about data privacy in Porsche Connect is available here.