Car Security Package

Data protection information

With the Car Security package, you can be notified by a Security Operation Center (SOC) and have your vehicle tracked via the Porsche Vehicle Tracking System installed in the vehicle in the event of theft (unauthorized vehicle movement, tampering, alarm). In addition, you can also initiate tracking by the responsible authorities.

The following data is requested and stored as part of purchase and activation of the service:

  • Contact details (including phone number)

  • Security question for verification in the event of vehicle theft

  • Vehicle color

  • Registration number

We require this information to provide you with the service, identify your vehicle and notify you.

When this service is active, your vehicle's wireless interface for vehicle-related services initially logs into our system with the vehicle identification number. To enable a connection to be established between the SOC and the required systems in order to display the location, a time-limited authentication key is exchanged between the servers of the service providers and your device.

We require this information in order to assign your vehicle to your user account and to allow us to check that you are entitled to use the service.

In addition, we also use this information together with the time at which the service was accessed (timestamp) for the purpose of creating a database for anonymized usage statistics.

In order to perform tracking in the event of theft, cyclical messages that contain your

  • vehicle location, including GSM cell information, speed

  • vehicle data on ignition and engine status

  • remaining range, mileage,

  • battery voltage or fuel level where applicable

  • GSM/GPS antenna system status

are transmitted from your vehicle to the SOC when theft is detected.

The SOC then contacts you via the stored telephone numbers. In the event of theft confirmation, the circumstances of the theft and position data are provided to the responsible authorities for further action.

In order to guarantee the functional capability of the system, there is a monthly cyclical function check in the form of a health check. For this purpose, a tracking message is sent from your vehicle to the servers of the service provider.

For these purposes, we use service providers who are commissioned by Porsche.

Permanent overall system deactivation is not possible in order to not restrict the functionality of the system (vehicle tracking in the event of theft). However, you have the possibility to temporarily deactivate individual alarm trigger reasons in My Porsche or the My Porsche app.

For more information about data protection in Porsche Connect, please refer to our Privacy Notice.