Porsche Connect

The "Entertainment" services offer a digital experience in the vehicle and enable the integration of digital media and communication services. This includes the integration of radio services and the use of various online and productivity services. Users can customize their PCM by searching for, installing, updating and managing apps.  

When using Internet radio, the system automatically switches between AM/FM and online radio based on the connection quality. In addition, radio stations in the station list, favorites or shortcuts can be accessed and streamed online.  

To provide this service, we process the following personal data:   

• vehicle identification number,  

• user account,  

• contract data,  

• reception parameters (FM),  

• current country & system language,  

• time stamp. 

The data is stored for the duration of the request and overwritten when the status changes. Usage statistics are stored anonymously for 12 months to improve service quality.  

You can use the "Calendar/Conferences" service to access your personal calendars with third party providers from your vehicle. By linking a mobile device, the calendar of this mobile device is connected to your vehicle. The service can also recognize addresses in calendar entries and use them directly as navigation destinations. It is also possible to dial into conference calls directly from the appointment if the appointment information is supported.   

To enable you to jump to navigation or conference calls, for example,, calendar content is processed in our system. By activating the private mode, the online functionalities of the service are no longer available. 

Using the "App Center" service, you can download, update and manage third party and proprietary apps in your vehicle and browse through the apps.  

To provide this service, we process the following personal data:  

• Vehicle identification number, 

• Porsche ID, 

• Vehicle master data, 

• IP address, 

• Log files, 

• Time stamp. 

The data is transferred to our supplier (Harman Becker Automotive Services GmbH) and Porsche AG and used to ensure that the app portfolio is available and up to date. In addition, we record log-on and log-off processes in the vehicle to detect attacks on the vehicle systems. This data is stored for a period of 12 months. By activating private mode, the online functionalities of the service are no longer available.  

We use service providers to facilitate our provision of the services.   

For more information about data protection in Porsche Connect, please refer to our Privacy Notice at https://connect-store.porsche.com/us/en/t/privacy. 

The Navigation service offers optimized route guidance with dynamic adaptation so that traffic disruptions, for example, can be detected in good time and avoided. Map content updates automatically and remains available even in the event of short-term connection interruptions. The system also enables targeted searches for relevant locations. For electric vehicles, the ‘Charging Planner’ feature optimizes the route based on factors such as battery status, driving style and available charging points to ensure efficient and reliable routing. 

To this end, we process the following personal data in particular:  

• user account,  

• location data,  

• contract data,  

• consumption data,  

• battery information,  

• plug type information,  

• user preferences (charging station provider, charging stations, minimum charge, route type preferences),  

• time stamp.  

Please note: The services described herein may vary depending on the equipment status, model, and model year of your vehicle. More information can be found in the My Porsche app.  

Your data will be stored for a period of 30 days.   

We use service providers to facilitate our provision of the services.  

For more information about data protection in Porsche Connect, please refer to our Privacy Notice at https://connect-store.porsche.com/us/en/t/privacy. 

The ‘My Porsche App’ services include remote access functions that enable relevant vehicle data to be viewed and individual functions to be controlled remotely. This includes, among other things, the display of vehicle status, location and vehicle-related data as well as access to safety-relevant functions. Electric and hybrid vehicles also benefit from climate and charging control with optimized charging planning.  

To provide this service, we process the following personal data:   

• vehicle identification number,  

• location data,  

• user account, 

• user preferences,  

• contract data,  

• technical vehicle information, 

• time stamp. 

Your data will be stored for a period of 30 days.    

We use service providers to facilitate our provision of the services.  

For more information about data protection in Porsche Connect, please refer to our Privacy Notice at https://connect-store.porsche.com/us/en/t/privacy. 

The ‘Smart Support Service’ offers digital support for efficient vehicle care and predictive maintenance. The system detects maintenance needs at an early stage.Vehicle information can be called up in the PCM to help you optimize the use of your vehicle and the operating instructions tailored to your vehicle can be called up based on your VIN.  

To this end, we process the following personal data in particular:  

• vehicle identification number,  

• user account,  

• contract data,  

• usage and operating data   

• status and analysis data,  

• location and movement data,  

• time stamp. 

Your data will be stored for a period of 30 days.   

We use service providers to facilitate our provision of the services.  

For more information about data protection in Porsche Connect, please refer to our Privacy Notice at https://connect-store.porsche.com/us/en/t/privacy. 

The “Online Software Updates” function makes it possible to provide software updates for service packages and/or specific vehicle functions.  These updates are usually completed over-the-air for your convenience.  By subscribing to the Connect package, you are agreeing that these updates will be performed automatically if they are necessary for use of a service package or individual vehicle functions or are otherwise beneficial. You can set individual preferences for certain updates yourself.  

To this end, we process the following personal data in particular:  

• vehicle identification number,  

• user account,  

• contract data,  

• software, update and version levels. 

The data is only stored for the duration of the update request and is overwritten with the next status update. 

We use service providers to facilitate our provision of the services.  

For more information about data protection in Porsche Connect, please refer to our Privacy Notice at https://connect-store.porsche.com/us/en/t/privacy.