Questions, answers and help for Porsche Connect

The Porsche ID is your personal e-mail address and is used to register for many Porsche services, websites, apps and log into certain vehicle models (e.g. My Porsche, Porsche Connect Store or Porsche Connect App). If you have bought a vehicle equipped with Porsche Connect, you will automatically receive an invitation to register with My Porsche before your vehicle is delivered.

The e-mail with the registration link may have been flagged as spam. Check the spam folder of your mailbox. If you did not receive a registration mail, please contact your Porsche partner.

Porsche Connect services are purchased for a specific vehicle. When you sell a vehicle, the booked services are retained and can be used by the new owner during the remaining term of the service contract. It is not possible to transfer booked services to other vehicles.

You can pay in the Porsche Connect Store using a credit card. You will find an overview of all accepted credit cards for your country at the end of each page in the Porsche Connect Store.

You will find the general terms and conditions and terms of use for the Porsche Connect services in the Porsche Connect Store.

We always send you the terms and conditions of your contract by e-mail after you submit your order.

Personal data must be recorded and processed for using some Porsche Connect services. It is very important to us that you know exactly and can even decide yourself which data will be collected and processed for which purpose and exactly how this will be done. You will find information about this in our Privacy policy. The current version of the data privacy policy is always available from My Porsche.

To enable us to support you even better through our partner network, please give your consent during registration so that we can exchange data with the Porsche partner you have selected. You can revoke your consent for using your data at any time by e-mail.

  • Albania: smartmobility@al.porsche.com
  • Andorra: smartmobility@ad.porsche.com
  • Australia: connect@porsche.com.au
  • Austria: smartmobility@at.porsche.com
  • Belgium: smartmobility@be.porsche.com
  • Bosnia-Herzegovina: smartmobility@ba.porsche.com
  • Bulgaria: smartmobility@bg.porsche.com
  • Canada: connect@porsche.ca
  • China: connect@cn.porsche.com
  • Croatia: smartmobility@hr.porsche.com
  • Cyprus: smartmobility@cy.porsche.com
  • Czech Republic: smartmobility@cz.porsche.com
  • Denmark: smartmobility@dk.porsche.com
  • Estonia: smartmobility@ee.porsche.com
  • Finland: smartmobility@fi.porsche.com
  • France: smartmobility@fr.porsche.com
  • Germany: smartmobility@de.porsche.com
  • Gibraltar: smartmobility@gi.porsche.com
  • Great Britain: smartmobility@uk.porsche.com
  • Greece: smartmobility@gr.porsche.com
  • Hong Kong: connect@cn.porsche.com
  • Hungary: smartmobility@hu.porsche.com
  • Iceland: smartmobility@is.porsche.com
  • Ireland: smartmobility@ie.porsche.com
  • Italy: smartmobility@it.porsche.com
  • Japan: connect@jp.porsche.com
  • Latvia: smartmobility@lv.porsche.com
  • Liechtenstein: smartmobility@li.porsche.com
  • Lithuania: smartmobility@lt.porsche.com
  • Luxembourg: smartmobility@lu.porsche.com
  • Malaysia: connectdataprivacy@porsche-ap.com
  • Malta: smartmobility@mt.porsche.com
  • Monaco: smartmobility@mc.porsche.com
  • Netherlands: smartmobility@nl.porsche.com
  • New Zealand: connectdataprivacy@porsche-ap.com
  • Norway: smartmobility@no.porsche.com
  • Poland: smartmobility@pl.porsche.com
  • Portugal: smartmobility@pt.porsche.com
  • Romania: smartmobility@ro.porsche.com
  • Russia: connect@porsche.ru
  • Singapore: connectdataprivacy@porsche-ap.com
  • Slovakia: smartmobility@sk.porsche.com
  • Slovenia: smartmobility@si.porsche.com
  • Spain: smartmobility@es.porsche.com
  • Sweden: smartmobility@se.porsche.com
  • Switzerland: smartmobility@ch.porsche.com
  • Taiwan: connect@porsche.tw
  • USA: connect@porsche.us

If your country is not listed here, please contact your Porsche partner. Please bear in mind that this can reduce the number of Porsche Connect functions that are available and you may no longer be able to use some services.

To purchase Porsche Connect services, you need to have an account for which you register using your Porsche ID (personal e-mail address).
Selected services with an inclusive period will be automatically activated in the Porsche Connect Store. You can also order other services that may be subject to a charge in the Porsche Connect Store.
Move the services you want into the shopping cart. Then, enter a billing address and payment details and check your order. If your billing address and payment details are already stored in your profile, you can go directly to the order overview by selecting Express purchase.

Services you have ordered will be displayed in the PCM the next time you restart your vehicle provided your vehicle is connected to the Internet.

There are different ways of doing this, depending on the model: Data connection via the embedded SIM card: If you have established a data connection via the embedded SIM card, you can make and receive calls at the same time using a mobile phone connected via Bluetooth. It is not possible to have a data connection via the embedded SIM card and a telephone connection via an inserted SIM card in parallel.
Data connection via an inserted SIM card: If you have established a data connection via a separate data-enabled SIM card, you can make and receive calls at the same time using a mobile phone connected via Bluetooth. You can make and receive calls using the inserted SIM card in some countries. If you have an LTE connection, it is possible to make and receive calls in parallel with a data connection, depending on your provider. A data connection via the EDGE mobile phone network (GSM)/2G network is switched off automatically when you use the phone.
Data connection via the WiFi hotspot on your mobile phone: If you use the WiFi hotspot on your mobile phone in the vehicle, the data connection will also be used through this. You can also make and receive calls via Bluetooth. If you have an LTE connection, it is possible to make and receive calls in parallel with a data connection, depending on your provider. A data connection via the EDGE mobile phone network (GSM)/2G network is switched off automatically when you use the phone.

The availability and functionality of Porsche Connect services can vary in individual countries and depends on whether the individual Porsche partners provide content in the various countries.
To use Porsche Connect services in another country, you must first activate Roaming in the PCM.
Cayenne (3rd generation, from MY 2020 onwards), Macan (from MY 2020 onwards) and 911 (8th generation from mid 2019 production): Select SET > Device manager > Options > Mobile data > Roaming (Box ticked: Roaming is activated).
Activating the Roaming function can result in additional costs, depending on the selected mobile phone tariff or which country you are visiting. We recommend an All Inclusive Roaming option.

To deactivate the data connection on your PCM, please proceed as follows:
Cayenne (3rd generation, from MY 2020 onwards), Macan (from MY 2020 onwards) and 911 (8th generation from mid 2019 production): Select SET > Device manager > Options > Mobile data > Mobile data > OFF

An active data connection will be indicated by a corresponding symbol in the PCM.
It is at the top right (Cayenne (3rd generation, from MY 2020 onwards), Macan (from MY 2020 onwards) and 911 (8th generation from mid 2019 production)). The type of data connection is identified by LTE (connection via LTE network), 3G (connection via UMTS network) or E (connection via GSM/EDGE network). If there is no letter displayed, there is no data connection.
If there is an active data connection via the WiFi hotspot on the PCM, a WiFi symbol will be displayed at the top right.

You can store your PIN in the PCM. To do this, proceed as follows:
Cayenne (3rd generation, from MY 2020 onwards), Macan (from MY 2020 onwards) and 911 (8th generation from mid 2019 production): Device Manager under SET or DEVICES (depending on model year) > Options > Phone > SIM card > Remember PIN.

An "Access Point Name" (APN for short) is used for logging into the network provided by a mobile phone provider. With some providers or SIM cards, it is possible to select several access points and this allows you to connect to the provider via different access points. If you do not know which APN is the right one, please ask your mobile phone provider. You can then store this in the settings for the data connection in the PCM.

Depending on the model, you must enter the 8-digit code in the PCM in order to link the vehicle to your Porsche ID. You will find the pairing code in My Porsche > My Vehicles > Detailed view of the vehicle.
Cayenne (3rd generation, from MY 2020 onwards), Macan (from MY 2020 onwards) and 911 (8th generation from mid 2019 production): You will find the pairing code under My Account after you have logged into the Porsche Connect app using your Porsche ID. To log on in the vehicle using your Porsche ID, enter the pairing code under Porsche Connect settings in the PCM (SET menu > Porsche Connect > Porsche ID settings). Once you have logged in, all Connect services will be available.

Make sure that a data connection is established. Real-time traffic information must be activated using the map view of the PCM in the menu MAP. Further information on activating online navigation can be found in the Porsche Connect operating instructions for your vehicle. Please note that the real-time traffic data is not available for all roads.

When Apple® CarPlay is used, any active Bluetooth connections (e.g. for telephony, media playback or news) are automatically disconnected.

You can establish a data connection in the PCM as follows, depending on model and country:

  • using the embedded SIM card
  • using an inserted SIM card
  • using the WiFi hotspot on your mobile phone

Further information on how to establish a data connection in your vehicle can be found in your Driver's Manual.

Activate the WiFi hotspot on your mobile phone. Select the Data connection menu item in the device manager on the PCM or tap the relevant symbol. A search for WiFi hotspots is performed. Select your WiFi hotspot and enter the relevant password in the PCM (at least 8 characters). Once you have entered the correct password, the connection is established.

You can use Porsche Connect services easily in over 30 countries. There are no roaming charges for using the integrated SIM card, which is available in some countries. Details of the individual Connect services that are available in each country can be found in the Connect Store. You will also find further information on the availability of Roaming here.

The data function of the integrated SIM card is not restricted by Apple® CarPlay.

Apple® CarPlay can also be used wirelessly, depending on model, country and equipment.
Further information can be found in the Porsche Connect operating instructions for your vehicle.

I drive up to approx. 10,000 kilometres/6,000 miles per year: If you not only use services like Real-time Traffic Information, but also music streaming, you need approx. 500 MB to 1 GB per month.
I drive approx. 25,000 - 50,000 kilometres (15,000 - 30,000 miles) per year: A data allowance of 2 GB should be sufficient.
I drive more than 50,000 kilometres (30,000 miles) per year: If you frequently use music streaming, for example, we recommend approx. 5 GB per month.
Data usage can vary a lot depending on usage intensity. When you use the WiFi hotspot, for example, data usage can be significantly higher. To download online map updates, we recommend that you use a WiFi network.

Remote access allows you to use the vehicle-specific services, e.g. unlock the vehicle using the Porsche Connect app. As the main user, you must activate Remote access authorisation in the PCM in your vehicle, depending on the model (SET menu > Porsche Connect > Rem. acc. authorisation).
Further information can be found in your Driver's Manual.

Remote access can be deactivated temporarily in the vehicle using the Private mode function. This protects your privacy as the driver in the vehicle.

Further information about this can be found in your Driver's Manual.

Make sure that the main user's pairing code was entered. Only the main user can grant remote access.

When the secondary user's pairing code is entered, the error message "No data connection" appears.

As the main user of a Porsche Connect vehicle, you can enable other users, e.g. family members, as secondary users for your vehicle and its Connect services. Each secondary user then gets his/her own Porsche ID and can configure the services according to his/her personal preferences. But only the owner of the vehicle can purchase services.

No. Your Porsche ID account remains. You can add new vehicles at any time. You can remove the vehicle from your user profile when you sell the vehicle.

You can delete your Porsche ID account in My Porsche under Menu > Login & Security.
If you delete your Porsche ID account, you will no longer have online access to your services and vehicles. All service configurations will be reset and the services will be stopped. Your customer data saved with Porsche will be retained.
If you also want to delete your customer data, please contact your Porsche Centre.

The Porsche Connect app must be active so that you can use the functions in the PCM. Check the connection status under My Account > PCM Services > Connection to vehicle in the Porsche Connect app.

Further information can be found in the Porsche Connect operating instructions for your vehicle.

First check the period of validity of the services. You will see the remaining contractual term under "Services" in My Porsche and in the Porsche Connect Store as soon as you log in. The available services are continually increased and optimised. This means that the services available for your vehicle or your country may change.

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