If the Porsche Connect services are not available, there may be a number of reasons for this:
1) No Internet connection
Please first check if you have an active internet connection. You can recognise this by an EDGE, 3G or LTE symbol on your PCM screen. In the case of the Panamera 2nd generation and Cayenne 3rd generation you will find this symbol in the top right hand corner of the screen. For all other models the symbol is on the bottom left.
Important information for SIM card:
If there is no Internet connection, please check first whether you have enabled a data connection for your SIM card in the PCM. Further information about this can be found in your operating instructions. Also contact your mobile phone provider to check whether your remaining data allowance is sufficient. A possible cause can even be a temporary dead zone that has interrupted the data connection. If you are abroad, you may have to activate the Roaming option in the PCM and on your mobile phone.
And lastly, please check that the SIM card and your phone are working. If you have any questions, please contact your mobile phone provider.
Important information for embedded SIM:
Please check that there is no SIM card in the SIM card reader of the PCM.
2) No active Porsche Connect contract
Some Porsche Connect services include a free inclusive period. At the end of this test phase, the services contracts can be renewed subject to a charge in the Porsche Connect Store. You can find out whether there is an active contract and the length of time remaining in the contract in My Porsche or in your PCM by selecting the menu item APPS at the top of the screen under Service information (Panamera 2nd generation and Cayenne 3rd generation) or in the APPS menu by pressing the OPT button (all other models).
If the reasons given above do not resolve the problem, please contact Porsche Connect Support.