Porsche Connect

The "Finder" service allows you to determine Points of Interest near your location, along your route, or at your destination online using your Porsche App and your vehicle's mobile phone connection. You can also call up dynamic information about Points of Interest such as occupancy status, current ratings and prices, current opening times and other available information. 

When you select the service, PCM (Porsche Communication Management, the central control unit for audio, navigation and communication services) initially registers with our system using the vehicle identification number. 

If you select the service via the Porsche App, you register with your Porsche ID.  

To enable a connection to be established to your vehicle's PCM, a time-limited authentication key is exchanged between our systems and your vehicle's PCM. 

We require this information in order to assign your vehicle to your user account and to allow us to check that you are entitled to use the service. The legal basis for this is the fulfilment of a contract concluded with you. 

In order to determine the search results based on the requested search term and the location, destination and route information, after the connection has been established, the relevant search term, the current location of your vehicle and, where appropriate, your navigation destination and your route will be transferred by our system to the relevant service provider.  

The transmitted data is used to generate information to enable online Points of Interest to be displayed. The information is then assigned to your vehicle by our system and transferred to your vehicle's PCM.  

If you use the Porsche App for the request, the location of your device will be used instead of your vehicle location and the search results will be transferred to the Porsche App. 

Your data will be stored for the duration of the query for this purpose and will then be deleted. The legal basis for this is the fulfilment of a contract concluded with you. 

In order to avoid the need to repeatedly retrieve for information in the event of identical requests from several users, your data will be stored centrally by a service provider for 30 days and used to classify corresponding requests and content.  

The legal basis for this is our legitimate interest in improving the performance of our service. 

We use service providers commissioned by Porsche to help us determine Points of Interest and the associated dynamic information. Please note that the servers of the service providers on which data is processed in the course of the service may also be located outside the European Union or the European Economic Area.  

In order to make recurring search terms available more quickly in a preselection, search terms entered in the PCM of your vehicle or in your Porsche App will be included in in-vehicle search statistics. These search statistics can be deleted by restoring factory settings or by reinstalling the Porsche App. 

The legal basis for this is our legitimate interest in improving our services. 

Activating private mode means that the online functionalities of the service are no longer available. 

For more information about data protection in Porsche Connect, please refer to our Privacy Policy.

Using the "Voice Pilot" service, you can make voice inputs or have them converted into text via the mobile network connection in your vehicle and thus control services and apps as well as search for and enter destinations by voice dialogue, among other things. Through use of position information, voice inputs relating to destinations can be checked for plausibility by the system and the quality of the voice input improved. You can also have news and other information read out by the function.

When you select the service in the vehicle, your vehicle's PCM (Porsche Communication Management) initially logs into our system using the vehicle identification number.

In order to establish a connection between your vehicle and the service provider commissioned by Porsche, a time-limited authentication key is exchanged between our systems and the PCM of your vehicle.

We require this information in order to assign your vehicle to your user account and to allow us to check that you are entitled to use the service. The legal basis for this is the fulfilment of a contract concluded with you.

In addition, we also use this information together with the time at which the service was accessed (timestamp) for the purpose of creating a database for anonymised usage statistics. We store the information for a period of 12 months for this purpose. The legal basis for this is our legitimate interest in improving our service offering.

In order to permit voice input, an audio file is transmitted after a connection has been set up from the PCM of your vehicle directly to the corresponding service providers together with the selected language, where applicable the selected service and the current version information. Using the transmitted data, the service provider commissioned by Porsche creates text files and semantically interprets these if applicable. The results are then transmitted back to the PCM of your vehicle. In the case of voice control of destination inputs, the search terms that have been converted into text and the vehicle position are exchanged with navigation and search service providers for determination of route and destination information.

The legal basis for this is the fulfilment of a contract concluded with you.

The current position of your vehicle is transmitted in order to check the plausibility of voice input of destinations and thus improve the quality of voice input. To enable your request to be assigned, an authentication key is also exchanged with the servers of the service providers.

In order to continuously improve voice conversion and semantic interpretation, the data transmitted to the service provider as well as the results determined by the service provider commissioned by Porsche are stored for a period of 90 day and evaluated in anonymised form. The legal basis for this is our legitimate interest in improving our service offering.

We use service providers commissioned by Porsche to execute and provide the service. Please note that the servers of the service providers on which data is processed in the course of the service may also be located outside the European Union or the European Economic Area.

Activating privacy mode means that the online functionalities of the service are no longer available.

Further information on data protection at Porsche Connect can be found in our Privacy Policy.

With the "Lock & Unlock” service, you can use your My Porsche App to remotely lock and unlock your vehicle. 

If you issue a corresponding command to lock or unlock the vehicle via your My Porsche App, this will be transmitted together with your Porsche ID to our system and from there to your vehicle. 

To be able to assign the command to your vehicle, the wireless interface for vehicle-related services of your vehicle transmits the vehicle identification number of your vehicle to our system. 

To be able to display information about the status of the command execution, your vehicle then transmits a status message. The information transmitted by your vehicle will be stored in our system for display purposes. The information is displayed in your My Porsche App. 

As a database for creating anonymized usage statistics, we store every service call by your vehicle or your customer interface together with your vehicle identification number and a time stamp for a period of 12 months. 

By activating the private mode in the system settings of the PCM (Porsche Communication Management = central control unit for audio, navigation and communication) of your vehicle, you can deactivate the data transfer with our system via the wireless network connection of the interface for vehicle-related services of your vehicle. Deactivation does not include data transmission for certain emergency services. By activating the private mode or, alternatively, by disabling the remote access in the system settings of the PCM of your vehicle, you also prevent access to information in your vehicle via your My Porsche App. As a result, the functionality of the service may be restricted or may no longer be available. 

Further information on data protection at Porsche Connect can be found in our Privacy Policy.

The "Carfinder" service enables you to call up your vehicle's current location using your Porsche App.  You can also display this location on an online map. 

When this service is active, your vehicle's wireless interface for vehicle-related services initially registers with our system using its vehicle identification number. 

To enable a connection to be established between your device and the required systems in order to display the location, a time-limited authorisation code is exchanged between the service providers' servers and your device. 

We require this information in order to assign your vehicle to your user account and to allow us to check that you are entitled to use the service. The legal basis for this is the fulfilment of a contract concluded with you. 

In addition, we also use this information together with the time at which the service was called (timestamp) for the purpose of creating a database for anonymised usage statistics. We store the information for a period of 12 months for this purpose. The legal basis for this is our legitimate interest in improving our service offering. 

To enable you to see the location of your vehicle, the current position of your vehicle is transferred to us by your vehicle every time the engine is started or stopped, when your vehicle's doors or tailgate are opened or closed, when defined battery levels are reached, and when activated by you through requests for the vehicle location via your Porsche App. The transmitted data is used to generate information to enable the vehicle's location to be displayed. The information is subsequently displayed in your Porsche App. The data will be stored in our system for this purpose until the next status change and will be overwritten when the status changes. The legal basis for this is the fulfilment of a contract concluded with you. 

In order to display the vehicle's location on a map, when the location of the vehicle is checked using your Porsche App, the location date on which a map display is requested, as well as the map radius you have requested will be transferred from your device to the servers of a service provider. The transferred data is used to determine the corresponding maps for the relevant area. This data is then transferred to your device in order to be displayed. Your data is stored for this purpose until it is overwritten by new, requested data. All stored data is deleted as soon as you delete your user account. The legal basis for this is the fulfilment of a contract concluded with you. 

We use service providers commissioned by Porsche to display the current location of your vehicle in your Porsche App. Please note that the service provider's servers on which data is processed in the course of the service may also be located outside the European Union or the European Economic Area.  

Activating private mode means that the online functionalities of the service are no longer available. 

For more information about data protection in Porsche Connect, please refer to our privacy policy at Privacy Policy.

The "Climate" service, if supported, enables you to use your app to retrieve information about the heating and air conditioning process of your vehicle, operate the climate control functions remotely and receive notification of special events during the air conditioning process. You also have the option of activating a timer for your vehicle's air conditioning processes, allowing you to control heating or air conditioning in your vehicle. You can also receive a notification via the app to start the air conditioning before your next departure.  

When this service is active, your vehicle's wireless interface for vehicle-related services initially registers with our system using its vehicle identification number.  

To enable a connection to be established between your device and the required systems in order to display the location, a time-limited authorisation code is exchanged between the service providers' servers and your device. 

We require this information in order to assign your vehicle to your user account and to allow us to check that you are entitled to use the service. 

In addition, we also use this information together with the time at which the service was called (timestamp) for the purpose of creating a database for anonymised usage statistics. We store the information for a period of 12 months for this purpose. The legal basis for this is our legitimate interest in improving our service offering. 

If you have activated the smart pre-climatisation function in the app, you can receive push notifications about this. In order to be able to predict recommendations for activating the pre-climatisation, in addition to the above-mentioned data, the 

• position of the vehicle 

• direction of the vehicle 

• fuel level, and 

• current mileage 

of your vehicle will be transmitted to us. The service-related data is used to predict your next departure time at frequently travelled locations in order to remind you to activate the air conditioning. For the purpose of providing information about your air conditioning process and recommendations via push notifications, we store the information for a period of 12 months. The legal basis for this is the fulfilment of a contract concluded with you. 

In order to inform you about events or changes in operating state, in cases where your action is required, messages will be transmitted via an Internet connection from our system to the App. The legal basis for this is the fulfilment of a contract concluded with you. 

We use service providers commissioned by Porsche to provide our services. Please note that the service provider's servers on which data is processed in the course of the service may also be located outside the European Union or the European Economic Area.  

Activating private mode means that the online functionalities of the service are no longer available. 

For more information about data protection in Porsche Connect, please refer to our privacy policy Privacy Policy.

With the "Horn & Indicator" service, you can use your My Porsche app to remotely control a horn or indicator signal from your vehicle. 

If you issue a corresponding command to generate a horn or indicator signal via your My Porsche app, this will be transmitted together with your Porsche ID to our system and from there to your vehicle. 

In order to assign the command to your vehicle, the wireless interface for vehicle-related services of your vehicle transmits the vehicle identification number of your vehicle to our system. 

In order to be able to display information about the status of the execution of the command, your vehicle then transmits a status message. The information transmitted by your vehicle will be stored in our system for display purposes. The information is displayed in your My Porsche app. 

As a database for creating anonymized usage statistics, we store every service call by your vehicle or your customer interface together with your vehicle identification number and a time stamp for a period of 12 months. 

By activating the private mode in the system settings of the PCM (Porsche Communication Management = central control unit for audio, navigation and communication) of your vehicle, you can deactivate the data transfer with our system via the wireless network connection of the interface for vehicle-related services of your vehicle. Deactivation does not include data transmission for certain emergency services. By activating the private mode or, alternatively, by disabling the remote access in the system settings of the PCM of your vehicle, you also prevent access to information in your vehicle via your My Porsche app. As a result, the functionality of the service may be restricted or may no longer be available. 

Further information on data protection at Porsche Connect can be found in our Privacy Policy

The "E-Control" service, if supported, enables you to use your Porsche App to retrieve information about the charging process for your vehicle's high-voltage battery, operate charging functions by remote control and receive notification of special events during the charging process. In addition, you have the option of optimising the charging process of the high-voltage battery of your vehicle for a certain downtime. In order to control charging processes individually, you can create charging profiles and save departure times after booking the service in your Porsche App. This information will be synchronised between the Porsche App, and your vehicle and will be available there for further services. 

When this service is active, your vehicle's wireless interface for vehicle-related services initially registers with our system using its vehicle identification number.  

To enable a connection to be established between your device and the required systems in order to display the location, a time-limited authorisation code is exchanged between the service providers' servers and your device. 

We require this information in order to assign your vehicle to your user account and to allow us to check that you are entitled to use the service. 

In addition, we also use this information together with the time at which the service was called (timestamp) for the purpose of creating a database for anonymised usage statistics. We store the information for a period of 12 months for this purpose. The legal basis for this is our legitimate interest in improving our service offering. 

In order to be able to show you information about your vehicle's charging process, each time the engine is switched on and off, any changes in the following values and at cyclical intervals during charging, the 

• state of charge 

• charging status 

• charging mode 

• charging time 

• range 

will be transmitted to us by your vehicle. The information is subsequently displayed in your Porsche App. The data will be stored in our system for this purpose until the next status change and will be overwritten when the status changes. The legal basis for this is the fulfilment of a contract concluded with you. 

In order to inform you about events or changes in operating state, in cases where your action is required, messages will be transmitted via an Internet connection from our system to the Porsche App. The legal basis for this is the fulfilment of a contract concluded with you. 

We use service providers commissioned by Porsche to provide our services. Please note that the service provider's servers on which data is processed in the course of the service may also be located outside the European Union or the European Economic Area.  

You always have the option of deactivating the service in [the system settings of the PCM (Porsche Communication Management, the central control unit for audio, navigation and communication services) of your vehicle. There is also the option of deactivating the service as part of the whole "Services with Geolocation" service group. 

The functionality of the service may be limited or eliminated by performing a general deactivation in the system settings. 

For more information about data protection in Porsche Connect, please refer to our Privacy Policy.

The App Centre service allows you to download and manage third-party and manufacturer apps in your vehicle.

To register for the first time, you must log in to the vehicle using your Porsche ID. The customer profile is coupled with a pseudonymised ID of the App Centre supplier (Harman Becker Automotive Systems GmbH) in order to store newly installed apps in this profile or to retrieve apps that have already been installed. During this process, the supplier receives your vehicle identification number (VIN). The legal basis for this is the fulfilment of a contract concluded with you.

When opening the App Centre in PCM, the system initially logs on to the supplier backend with a pseudonymised ID assigned to the Porsche ID. To establish a connection between the App Centre service on the supplier backend and the logged-in Porsche ID, a temporary authorisation key is exchanged between our systems and your vehicle's PCM. We need this information to be able to call up the app portfolio for the logged-in Porsche ID. The legal basis for this is the fulfilment of the services you have purchased.

In order to be able to make the App Centre available to you in your vehicle, the following information is transferred to us when the App Centre is started: vehicle master data, for example the vehicle model and VIN. If you have activated automatic updates for your installed apps in the App Centre, the above data will also be transferred each time PCM is started in order to check for possible updates. The data is transferred to our suppliers and to Porsche AG. Thanks to the data transferred, the app portfolio can be made available and kept up-to-date. The legal basis for this is the fulfilment of a contract concluded with you. The IT usage data is stored until the Porsche ID is deleted. The IP address and user access in the form of log files are stored for 30 days. In addition, we record log-on and log-off processes in the vehicle to detect attacks on the vehicle systems. This data is stored for a period of 12 months. The legal basis for this is our legitimate interest in improving general cybersecurity.

We use Harman Becker Automotive Systems GmbH as a service provider, commissioned by Porsche, to provide the App Centre in the vehicle.

Activating private mode means that the online functionalities of the service are no longer available.

Further information on data protection at Porsche Connect can be found in our Privacy Policy.

The Charging Planner service can be used to calculate the fastest or shortest route in your vehicle and in the My Porsche App, taking into account real-time traffic information and battery level.

If the calculated battery charge level at the destination is below a certain, defined value, the Charging Planner takes charging stops into account in order to ensure a minimum range at the destination.

In addition, you can also benefit from the automatic, timely preconditioning of the battery in order to make the best possible use of the maximum charging capacity available on high-performance chargers.

When you select the service, PCM (Porsche Communication Management, the central control unit for audio, navigation and communication services) initially registers with our system using the vehicle identification number. To enable a connection to be established to your vehicle's PCM, a time-limited authentication key is exchanged between our service provider and your vehicle's PCM. If you select the service via the My Porsche App, you register with your Porsche ID.

We require this information in order to assign your vehicle to your user account and to allow us to check that you are entitled to use the service. The legal basis for this is the fulfilment of a contract concluded with you.

In order to display the required charging stops of an active route, the current country information and the location position are transmitted to the relevant service provider after the connection has been established.

The transmitted data is used to generate information on charging stops. The information is then assigned to your vehicle by our system and transferred to your vehicle's PCM. Your data will be stored for the duration of the query for this purpose and will then be deleted.

If you use the the My Porsche App for the request, the location of your device will be used instead of your vehicle location and the search results will be transferred to the My Porsche App. The legal basis for this is the fulfilment of a contract concluded with you.

We use service providers commissioned by Porsche to display the charging stops. Please note that the servers of the service providers on which data is processed in the course of the service may also be located outside the European Union or the European Economic Area. Activating privacy mode means that the online functionalities of the service are no longer available.

Further information on data protection at Porsche Connect can be found in our Privacy Policy.

The "Navigation Plus" service enables you to use your Porsche App or your vehicle's mobile phone connection to 

• retrieve current or forecast navigation and traffic information along your route based on your previous destinations, 

• use real-time traffic information to display the current traffic situation on your route (real-time traffic), 

• add current satellite aerial photos to your navigation map (satellite map), or 

• update your navigation map incrementally on the basis of your current location and active route guidance (online map update). 

In addition, you can also use the "Navigation" sub-function seamlessly across all output devices. 

For the "Navigation" sub-function, you can select, enter and save destinations in the My Porsche App in your vehicle's PCM. These destinations are synchronised between your vehicle's PCM and the Porsche App when you pair your device.  

When you select the service in your vehicle, PCM (Porsche Communication Management, the central control unit for audio, navigation and communication services) initially registers with our system using the vehicle identification number. 

If you select the service via the My Porsche App, you register with your Porsche ID. 

We require this information in order to assign your vehicle to your user account and to allow us to check that you are entitled to use the service. The legal basis for this is the fulfilment of a contract concluded with you. 

After the connection has been established, to determine the information you requested, depending on the sub-function; 

• for navigation, the current location, the current speed, the current direction of travel and, where applicable, active or forecast navigation destinations and the associated route guidance, 

• for real-time traffic, the current location, the current speed and the current direction of travel 

• for satellite maps, your current map section based on the location of your vehicle and, if applicable, the other map sections along your route, 

from the PCM of your vehicle directly to the servers of the service providers. 

The data transmitted is used to determine the information you have requested. The information is then assigned to your vehicle by our system and transferred to your vehicle's PCM. 

Your data will be stored for the duration of the query for this purpose and will then be deleted. The legal basis for this is the fulfilment of a contract concluded with you. 

If you use the My Porsche App for the request, the location of your device will be used instead of your vehicle location and the search results will be transferred to the My Porsche App. 

For the Online Map Update sub-function, the servers of the service providers establish the map version currently used by your navigation system and the region to be updated, and check whether any new map material is available. If new map material is available this is incrementally transmitted directly from the external service provider servers to your navigation system. 

The legal basis for this is the fulfilment of a contract concluded with you. 

In addition, the aforementioned information transmitted from your vehicle to service provider without any personal information can be used to improve the service or contribute to the services database. The legal basis for this is our legitimate interest in improving our service. 

We use service providers commissioned by Porsche to provide the sub-functions of Navigation Plus. Please note that the servers of the service providers on which data is processed in the course of the service may also be located outside the European Union or the European Economic Area. 

Activating private mode means that the online functionalities of the service are no longer available. 

For more information about data protection in Porsche Connect, please refer to our privacy policy. 

The "Car Control" service enables you to call up information about your vehicle's current technical status using My Porsche App.

When this service is active, your vehicle's wireless interface for vehicle-related services initially logs into our system with the vehicle identification number.

To enable a connection to be established between your device and the required systems in order to display the location, a time-limited authentication key is exchanged between the servers of the service providers and your device.

We require this information in order to assign your vehicle to your user account and to allow us to check that you are entitled to use the service. The legal basis for this is the fulfilment of a contract concluded with you.

In addition, we also use this information together with the time at which the service was accessed (timestamp) for the purpose of creating a database for anonymised usage statistics. We store the information for a period of 12 months for this purpose. The legal basis for this is our legitimate interest in improving our service offering.

To enable you to see information about the current technical status of your vehicle, every time the engine is started or stopped, when your vehicle's doors or rear lid are opened or closed, when defined battery levels are reached and when activated by you, the

• remaining range

• vehicle position

• vehicle direction

• fuel level

• current mileage

• the locking status including the status of doors, windows, bonnet and rear lid parking light status

• as well as warnings displayed on your instrument cluster control unit

will be transmitted to us by your vehicle. The data will be stored in our system for this purpose until the next status change and will be overwritten when the status changes. The legal basis for this is the fulfilment of a contract concluded with you.

We use service providers commissioned by Porsche to display the current location of your vehicle in My Porsche and the My Porsche App. Please note that the servers of the service providers on which data is processed in the course of the service may also be located outside the European Union or the European Economic Area.

Activating privacy mode means that the online functionalities of the service are no longer available.

Further information on data protection at Porsche Connect can be found in our Privacy Policy.

The "Trip Control" service enables you to call up information and statistics relating to the trips made by your vehicle using your My Porsche App. 

When this service is active, your vehicle's wireless interface for vehicle-related services initially registers with our system using its vehicle identification number. 

To enable a connection to be established between your device and the required systems in order to display the location, a time-limited authorisation code is exchanged between the service providers' servers and your device. 

We require this information in order to assign your vehicle to your user account and to allow us to check that you are entitled to use the service. The legal basis for this is the fulfilment of a contract concluded with you. 

In addition, we also use this information together with the time at which the service was called (timestamp) for the purpose of creating a database for anonymised usage statistics. We store the information for a period of 12 months for this purpose. The legal basis for this is our legitimate interest in improving our service offering. 

In order to be able to show you information and statistics about the trips made with your vehicle, each time the engine is switched off and when trips are reset in your vehicle, the 

• length of the completed trip 

• duration of the trip 

• average speed 

• and average energy consumption 

will be transmitted to us by your vehicle. The data will be stored in our system for this purpose until the next status change and will be overwritten when the status changes. The legal basis for this is the fulfilment of a contract concluded with you. 

We use service providers commissioned by Porsche to display the current location of your vehicle in your My Porsche App. Please note that the service provider's servers on which data is processed in the course of the service may also be located outside the European Union or the European Economic Area.  

Activating private mode means that the online functionalities of the service are no longer available.  

For more information about data protection in Porsche Connect, please refer to Privacy Policy.

The "Car Alarm" service enables your car to use an Internet connection to transmit a theft alarm signal which you can receive using the app if the alarm system is triggered. 

When this service is active, your vehicle's wireless interface for vehicle-related services initially logs into our system with the vehicle identification number. 

To enable a connection to be established between your device and the required systems in order to display the location, a time-limited authentication key is exchanged between the servers of the service providers and your device. 

We require this information in order to assign your vehicle to your user account and to allow us to check that you are entitled to use the service. The legal basis for this is the fulfilment of a contract concluded with you. 

In addition, we also use this information together with the time at which the service was accessed (timestamp) for the purpose of creating a database for anonymised usage statistics. We store the information for a period of 12 months for this purpose. The legal basis for this is our legitimate interest in improving our service offering. 

In order to inform you when the alarm system is triggered, a message is sent to the device that is connected using the app if the "Car Alarm" is triggered. The message includes the alarm time and reason for the alarm. The legal basis for this is the fulfilment of a contract concluded with you. 

The information transmitted by your vehicle will be stored in our system to display the incident, the result history and the vehicle location. The information will be displayed in your app. The legal basis for this is the fulfilment of a contract concluded with you. 

We use service providers commissioned by Porsche to display the current location of your vehicle in your app. Please note that the servers of the service providers on which data is processed in the course of the service may also be located outside the European Union or the European Economic Area. 

Activating private mode means that the online functionalities of the service are no longer available. 

For more information about data protection in Porsche Connect, please refer to our privacy policy.

The "Location Alarm" service enables you to define and activate up to four circular geographical areas on an online map using your app. When the vehicle enters or exits these areas, a message is triggered which you can receive via your app.

When this service is active, your vehicle's wireless interface for vehicle-related services initially registers with our system using its vehicle identification number.

To enable a connection to be established between your device and the required systems in order to display the location, a time-limited authorisation code is exchanged between the service providers' servers and your device.

We require this information in order to assign your vehicle to your user account and to allow us to check that you are entitled to use the service. The legal basis for this is the fulfilment of a contract concluded with you.

In addition, we also use this information together with the time at which the service was called (timestamp) for the purpose of creating a database for anonymised usage statistics. We store the information for a period of 60 days for this purpose. The legal basis for this is our legitimate interest in improving our service offering.

To alert you when your vehicle enters or exits the defined geographical area, the location of your vehicle is first recorded within your vehicle and continuously compared with the geographical area you have defined. If the vehicle leaves the defined area, a message will be sent to the connected device. In order to be able to provide you with the appropriate notifications, your vehicle also transmits its current location and a timestamp. The legal basis for this is the fulfilment of a contract concluded with you.

The information transmitted by your vehicle will be stored in our system to display the incident, the result history and the vehicle location. The information will be displayed in your app. The legal basis for this is the fulfilment of a contract concluded with you.

In order to display the vehicle's location on a map, when the location of the vehicle is checked using your app, the location date on which a map display is requested as well as the map radius you have requested will be transferred from your device to the servers of a service provider. The transferred data is used to determine the corresponding maps for the relevant area. This data is then transferred to your device in order to be displayed. Your data will be stored for 60 days for this purpose and will then be deleted. The legal basis for this is the fulfilment of a contract concluded with you.

We use service providers commissioned by Porsche to display the current location of your vehicle in your app. Please note that the servers of the service providers on which data is processed in the course of the service may also be located outside the European Union or the European Economic Area.

You always have the option of deactivating the service in [the system settings of the PCM (Porsche Communication Management, the central control unit for audio, navigation and communication services) of your vehicle. There is also the option of deactivating the service as part of the whole "Services with Geolocation" service group.

The functionality of the service may be limited or eliminated by performing a general deactivation in the system settings.

Further information on data protection at Porsche Connect can be found in our Privacy Policy.

Smart Service allows you to view the current status of selected vehicle components from inside your vehicle, using the My Porsche app. You will also be notified of any upcoming maintenance or repair needs. You can also use the PCM (Porsche Communication Management = central control unit for audio, navigation and communication) to navigate directly to the dealer of your choice and check availability or book a service appointment in My Porsche app and from the vehicle based on the information. 

When this service is active, your vehicle's wireless interface initially logs into our system with the vehicle identification number. A protocol with identifiers and identification data, analytical data, status data as well as usage and operating data is subsequently transmitted at regular intervals and when a threshold value is exceeded. 

When the service is selected via My Porsche app, the information transmitted to the system is made available and displayed for you to see. 

We need this information to determine the technical status of the relevant components for you, and to decide on potential maintenance or repair needs, and to supply this information to you. The legal basis for this is the fulfilment of a contract concluded with you. 

In addition, we use the technical data from your vehicle for the purpose of improving and further developing the service and our products. The legal basis for this is our justified interest in product development and improvement. For the purpose of product observation, we will retain these data for a maximum total period of 30 years after they are generated. The legal basis for retaining them is our justified interest in product observation and for preventing and asserting legal claims. 

To make it easier for the dealer to provide support, the data transmitted by your vehicle can also be called up using your vehicle identification number while this data is stored by the dealer. Data may be accessed for 30 years for this purpose. The legal basis for this is our legitimate interest in providing a customer service. 

You always have the option of deactivating the service in the system settings of your vehicle's PCM. There is also the option of deactivating the service as part of the whole "Services without geolocation" service group. 

Activating private mode means that the online functionalities of the service are no longer available. 

  For more information about data protection in Porsche Connect, please refer to our Privacy Policy.

The "Breakdown Call" service enables you to make a call from your car using the My Porsche App which is received by Porsche Support entity. Using the vehicle identification number, the service enables the vehicle data to be called up and the current vehicle status to be viewed in order to assist you in the event of a breakdown. If technically supported, you can use the Remote Diagnosis functionality. You can also have the data transferred to your Porsche Centre to enable the next service to be prepared.

When the breakdown call is issued via the PCM (Porsche Communication Management, the central control unit for audio, navigation and communication), your vehicle's wireless interface first logs into our system with the vehicle identification number and transmits a unique protocol with identifiers and identification data, usage and operating data, status data and analytical data, as well as location and movement data.

When the breakdown call is issued via the My Porsche App, our system retrieves the relevant data from your vehicle.

If your vehicle meets the technical requirements for using the Remote Diagnosis functionality, Porsche Support entity can already provide you with advanced fault information and guidance over the telephone on the basis of the vehicle log for the vehicle. The Porsche Support entity uses the same vehicle data for this as is transmitted when the vehicle makes a breakdown call: identification data, usage and operating data, status data, analysis data as well as location and movement data.

We need this information in order to identify the possible technical causes of your breakdown on the basis of the transmitted data, to analyse possible remedies and to initiate breakdown assistance. The legal basis for this is the fulfilment of a contract concluded with you.

If you wish and if you consent to this as part of the breakdown call, we will transmit the information mentioned above to Porsche Support entity. In addition, we make this information available to the respective Porsche Centre provided you have consented to the transmission of data. The dealer can then use the data to assist with your service visit.

We store the information for a period of 7 days for transmission purposes. The legal basis for this is your consent in the context of the breakdown call.

We use service providers who are commissioned by Porsche to process breakdown calls in the Porsche Support Entity. Please note that the servers of the service providers on which data is processed in the course of the service may also be located outside the European Union or the European Economic Area.

Activating privacy mode means that the online functionalities of the service are no longer available.

Further information on data protection at Porsche Connect can be found in our Privacy Policy.

The "Good to know – Driver's Manual" service, if supported, enables you to access Owner's Manual information in your vehicle as well as via the website and the Porsche App. This information can also be viewed in the form of interactive graphics. 

In the output channels mentioned, you will also be shown references to corresponding chapters of the Owner's Manual on the basis of the warning and information messages in your vehicle to enable fast access to possible information. The "Favourites" and "Most recently visited pages" features also make it easier to go straight to your bookmarked chapters. 

 To activate the service for the first time, you must create a usage profile. You do this by entering your name and Porsche ID in our system, whereupon your profile is created following a data comparison. You then have the option of adding further details to your profile. The legal basis for this is the fulfilment of a contract concluded with you. Your profile will be deleted if it is not used for a period of one year.  

When this service is called up in the vehicle, your vehicle's wireless interface for vehicle-related services initially registers with our system using its vehicle identification number. 

When the service is called up via the website, registration also takes place using your vehicle identification number, which you specify on the website. We require this information in order to assign your vehicle to your user account and to allow us to check that you are entitled to use the service. We also use this information for the purpose of creating a database for anonymised usage statistics. We store the information for a period of 12 months for this purpose. The legal basis for this is the fulfilment of a contract concluded with you.   

To be able to show you the references to the Owner's Manual on the basis of the warning and information messages as well as the "Favourites" and "Most recently visited pages" function, the vehicle identification number is transferred and compared. Your transferred data will be stored for 12 months for this purpose and will then be deleted. The legal basis for this is the fulfilment of a contract concluded with you. 

We use service providers commissioned by Porsche for the features described above. Please note that the servers of the service providers on which data is processed in the course of the service may also be located outside the European Union or the European Economic Area. 

In addition, we also use the above-mentioned information together with a time (timestamp) for the purpose of creating a database for anonymised user statistics. We store the information for a period of 12 months for this purpose. The legal basis for this is our legitimate interest in improving the services offered to you. 

Activating private mode means that the online functionalities of the service are no longer available. 

For more information about data protection in Porsche Connect, please refer to our Privacy Policy.