Porsche Connect

The entertainment services offer a digital experience in the vehicle and enable the integration of digital media and communication services. This includes the integration of radio services and the use of various online and productivity services. Users can customise their PCM by searching for, installing, updating and managing apps.  

When using radio(FM), radio stations in the station list, favourites or shortcuts can be called up and streamed online.  

In particular, we process the following data for this purpose:  

• vehicle identification number, 

• user account, 

• Contract data, 

• reception parameters (FM), 

• current country & system language, 

• time stamp. 

The data is stored for the duration of the enquiry and overwritten if the status changes. Usage statistics are stored anonymised for 12 months to improve service quality.    

In particular, we process the following  data for this purpose  

• vehicle identification number, 

• Porsche ID, 

• vehicle master data, 

• IP address, 

• Log files, 

• time stamp. 

The data is transferred to our supplier  and Porsche AG. The transferred data is used to ensure that the app portfolio is available and up to date. The IT usage data is stored until the Porsche ID is deleted. The IP address and user access in the form of log files are stored for 30 days. 

In addition, we record log-on and log-off processes in the vehicle to detect attacks on the vehicle systems. This data is stored for a period of 12 months for the purpose of a general improvement in cyber security. By activating private mode, the online functionalities of the service are no longer available. 

We use contracted service providers to provide the above-mentioned services. Please note that servers of the service providers on which data is processed as part of the service may also be located outside Hong Kong, the European Union or the European Economic Area. In these cases, your data will only be transferred if suitable guarantees for an adequate level of data protection.  

This Special Data Privacy Notice complements and should be read together with the Privacy Policy for Porsche Connect, which is available here.

 The navigation services offer optimised route guidance with dynamic adaptation so that traffic disruptions, for example, can be detected in good time and avoided. Map content updates automatically and remains available even in the event of short-term connection interruptions. The system also enables targeted searches for relevant locations.  

For electric vehicles, the ‘Charging Planner’ optimises the route based on factors such as battery status, driving style and available charging points to ensure efficient and reliable routing. 

To provide such services, we process the following data in particular:  

• user account;  

• location data;  

• contract data;  

• consumption data; 

• battery information; 

• plug type information; 

• user preferences (charging station provider, charging stations, minimum charge, route type preferences) ;and  

• time stamp.  

Your data will be stored centrally by a service provider for a period of up to 30 days in order to provide the services to you.     

We use external service providers to provide the services. The servers of the service providers, on which data is processed, may also be located outside Hong Kong, the European Union or the European Economic Area. In addition, the aforementioned information transmitted from your vehicle to service providers can be stored anonymously by the service providers and thus used to improve the service or contribute to the services database.  

In addition, we also process the collected data for the purposes of further developing and improving the aforementioned services and to provide the functions to other users of the vehicle. 

This Special Data Privacy Notice complements and should be read together with the Privacy Policy for Porsche Connect, which is available here. 

The ‘My Porsche App’ services include remote access functions that enable relevant vehicle data to be viewed and individual functions to be controlled remotely. This includes, among other things, the display of vehicle status, location and vehicle-related data as well as access to safety-relevant functions.  

Electric and hybrid vehicles also benefit from climate and charging control with optimised charging planning. 

To provide such services, we process the following data in particular:   

• vehicle identification number;  

• location data; 

• user account; 

• user preferences;  

• contract data; 

• technical vehicle information; and  

• time stamp. 

Your data will be stored for a period of up to 30 days as necessary for providing the services to you.     

We use commissioned service providers to provide the services. Data processing may take place on servers outside Hong Kong, the European Union or the European Economic Area. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside Hong Kong, the European Union or the European Economic Area. In these cases, your personal data will only be transferred if appropriate guarantees are in place to ensure an adequate level of data protection. 

This Special Data Privacy Notice complements and should be read together with the Privacy Policy for Porsche Connect, which is available here. 

The ‘Smart Support Service’ offers digital support for efficient vehicle care and predictive maintenance. The system detects maintenance needs at an early stage. Vehicle information can be called up in Porsche Communication Management (PCM) to help you optimise the use of your vehicle and the operating instructions tailored to your vehicle can be called up based on your vehicle identification number.

To provide such services, we process the following data in particular:   

• vehicle identification number;   

• user account;  

• contract data;   

• usage and operating data;    

• status and analysis data;   

• location and movement data; and   

• time stamp. 

In principle, the data is stored for the duration of the services request or status update and overwritten in the event of changes. For product monitoring, product development and improvement, and legal protection purposes, certain data is retained for up to 30 years.  

We use commissioned service providers to provide the services. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside Hong Kong, the European Union or the European Economic Area. In these cases, your data will only be transmitted if appropriate guarantees for an adequate level of data protection are in place.  

This Special Data Privacy Notice complements and should be read together with the Privacy Policy for Porsche Connect, which is available here. 

The “Online Software Updates” function makes it possible to provide software updates for service packages and/or specific vehicle functions. These updates are usually completed over-the-air so that no visit to the workshop is required. By reserving the Connect package, you agree in principle that these updates will be performed automatically insofar as they are necessary for the initial or ongoing contractual use of the service package or of individual vehicle functions, or are otherwise beneficial. You can set individual preferences for certain updates yourself.  

To enable this function, we process the following data in particular:  

• vehicle identification number;   

• user account;   

• contract data; and  

• software, update and version levels. 

The data is only stored for the duration of the update request and is overwritten with the next status update. 

We use commissioned service providers to provide the services. Please note that the servers of the service providers, on which data is processed in the course of the service, may also be located outside Hong Kong, the European Union or the European Economic Area. In these cases, your personal data will only be transferred if appropriate guarantees are in place to ensure an adequate level of data protection. 

This Special Data Privacy Notice complements and should be read together with the Privacy Policy for Porsche Connect, which is available here.